The Clover Care Services organization delivers proactive support and care to our members through our clinical Clover Home Care teams, and quality improvement services to our aligned providers through our Managed Care Organization. Clover has built one of the most proactive, data-driven health care services platforms and is excited about how technology impacts our ability to bring transformative results to both patients and providers.
The Manager, Practice Support leads and develops a team responsible for the operational backbone of Clover’s In Home Care delivery. This leader oversees new patient enrollment, appointment scheduling, and administrative coordination functions to ensure seamless access, outstanding member experiences, and efficient clinical team support. The Manager, Practice Support is a compassionate, process-oriented leader who thrives in fast-paced, mission-driven environments and is motivated by improving healthcare operations for seniors and vulnerable populations.
As a Manager, Practice Support, you will:
- Own the day-to-day operations of patient enrollment, scheduling, and administrative coordination to ensure efficiency and high-quality member and provider experiences.
- Support cross-functional collaboration between clinical, operational, and technology teams to improve workflows and streamline communication.
- Lead a team of enrollment specialists, schedulers, and administrative coordinators, including hiring, training, performance management, and career development.
- Implement operational best practices and process improvements that enhance access to care, drive performance metrics, and improve member satisfaction.
- Monitor key performance indicators (KPIs) for scheduling accuracy, response times, enrollment conversion, and patient satisfaction, using data insights to guide improvements.
- Collaborate closely with clinical leadership, care coordination, and technology teams to ensure alignment between practice operations and patient care delivery.
- Foster a culture of accountability, empathy, and continuous improvement across all practice support functions.
You should get in touch if:
- You have 5+ years of experience in healthcare operations, preferably in primary care, home-based care, or value-based care settings.
- You bring 2+ years of leadership experience managing multi-functional administrative or operational teams.
- You possess strong analytical and process improvement skills, with experience using data to drive operational decisions.
- You are an empathetic leader who can motivate teams through change, ambiguity, and growth.
- You thrive in a rapidly evolving organization and healthcare landscape.
- You possess superior operational excellence: Ability to design, measure, and improve workflows to achieve operational goals efficiently.
- You have proven success in managing and developing distributed teams with empathy and accountability.
- You have a patient/member-centered mindset and a commitment to enhancing access, experience, and outcomes for patients and their families.
About Clover: We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we've created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.