PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization.

PagerDuty is creating a new Director of Tax role, reporting to our CAO (Chief Accounting Officer) based in San Francisco. This hands-on role will be instrumental in developing PagerDuty's overarching tax strategies and creating necessary processes/systems, covering tax planning, reporting, audits, and compliance. Feel free to apply and explore this opportunity further If you have a desire to lead tax from all aspects in a global environment!

**This role is expected to come into the San Francisco office 2 days per week as part of PagerDuty’s hybrid work model, so you can thrive in your new role and fully embrace being a Dutonian!**

Key Responsibilities

Be a strategic leader responsible for designing and executing global tax strategies that align with overall business objectives and financial goals

Monitor and analyze changes in tax legislation and assess impact on the organization

Identify and implement opportunities for tax optimization and savings

Manage and ensure the accuracy of the tax provision and related disclosures in the company’s financial statements in accordance with relevant accounting standards (e.g., ASC 740)

Oversee tax compliance and reporting, including income tax, sales and use tax, VAT and other non-income tax matters (e.g., e-invoicing)

Lead global transfer pricing strategy and documentation to ensure compliance across all jurisdictions

Develop and execute strategies to effectively resolve tax controversies and disputes

Provide strategic tax guidance on mergers, acquisitions, and restructurings

Collaborate with Finance, Legal, and other departments to ensure tax considerations are integrated into business planning

Establish and maintain internal controls to mitigate tax risks and ensure adherence to all regulations

Effectively communicate complex tax issues and recommendations to senior management and the Audit Committee

Drive automation and process improvements within the tax function

Build, mentor, and develop a high-performing tax team

Manage relationships with and the scope of work for external tax advisors, auditors, and legal counsel

Basic Qualifications

12+ years of progressive tax experience, with at least 5 years in a leadership role

Bachelor's degree in Accounting, Finance, or related field; CPA required

Deep in-depth knowledge of tax laws, regulations, and compliance requirements for federal, state, and international (including corporate tax, VAT/GST, and transfer pricing)

Excellent written and verbal communication skills, with the ability to clearly articulate complex tax concepts to non-tax stakeholders

Exceptional analytical, problem-solving, and strategic thinking capabilities

Proven experience managing tax audits and controversies

Demonstrated ability to lead and develop teams

Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively

Preferred Qualifications

SaaS or Technology industry experience

Experience implementing tax technology solutions (e.g., OneSource, Vertex, Avalara, Corptax)

Experience managing tax implications of digital business models and e-invoicing

The base salary range for this position is 164,000 - 276,100 USD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

Hesitant to apply?

We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for job alerts!

Where we work

PagerDuty operates a hybrid work model with offices in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in:

Location restrictions:
Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia
Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon
United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming
Candidates must reside in an eligible location, which vary by role.

How we work

Our values guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian.

People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance.

What we offer

As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our benefits site.

Your package may include:

Competitive salary

Comprehensive benefits package

Flexible work arrangements

Company equity*

ESPP (Employee Stock Purchase Program)*

Retirement or pension plan*

Generous paid vacation time

Paid holidays and sick leave

Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO

Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*

Paid volunteer time off: 20 hours per year

Company-wide hack weeks

Mental wellness programs

*Eligibility may vary by role, region, and tenure

About PagerDuty

PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses

PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2.

Go behind-the-scenes on our careers site and @pagerduty on Instagram.

Additional Information

PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's Privacy Policy.

PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email accommodation@pagerduty.com and we will work with you to meet your accessibility needs.

PagerDuty uses the E-Verify employment verification program.

Director, Tax

Job Description