Manager, Solutions Engineering

About the Job:

We are looking for a Manager, Solution Engineering to join our team at LaunchDarkly. You will manage a team of Solution Engineers who are technical experts and trusted advisors for our customers and prospects. Solution Engineers help qualify and close opportunities through sales presentations, product demonstrations and Technical Validation (ie: Proof of Values (POVs)). You will take an active role in the region for supporting customer facing activities and engagements for our large accounts. You will ensure tight collaboration and knowledge sharing across our broader go-to market teams and product teams.

LaunchDarkly is a rapidly growing software company with a strong mission and vision carried out by a talented and diverse team of employees. Our goal is to help DevOps teams build better software, faster.

Responsibilities:

• Supervise day-to-day activities of Solutions Engineers, ensuring timely and effective support of sales opportunities.


• Collaborate with the Sales team to coordinate customer demonstrations and respond to technical inquiries.


• Provide input to improve internal tools, processes, and documentation based on frontline experience and feedback.


• Support onboarding and skill development through coaching and shadowing.


• Conduct performance reviews and support career development through individual plans.


• Partner with Recruiting to participate in interviews and support hiring efforts.


• Serve as a liaison between the Solutions Engineering team and cross-functional teams to escalate customer feedback.

Qualifications:

• Proven 5+ years experience leading a presales field engineering team, focusing on defining, developing and managing customer demos and evaluations


• Familiarity of MEDDIC / Command of the Message or similar qualification framework


• Deep understanding of DevOps industry trends and tooling


• Excellent leadership, communication and interpersonal skills with the ability to effectively collaborate and build relationships with cross-functional teams and external stakeholders


• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and requirements


• Travel up to 30%

Pay:

Target pay ranges based on Geographic Zones* for Level M3:

• Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $240,000 - $330,000**


• Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $216,000 - $297,000**


• Zone 3: All other US locations - $204,000 - $281,000**

LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location.

*Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas.
**Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary.

About LaunchDarkly:

Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.

The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:

• Improving the velocity and stability of software releases, without the fear of end customer outages


• Delivering targeted experiences by easily personalizing features to customer cohorts


• Maximizing the business impact of every feature through the ability to experiment and optimize


• Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types


• Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability

At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at hr@launchdarkly.com.

Do you need a disability accommodation?

Fill out this accommodations request form and someone from our People Operations team will contact you for assistance.

Your safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.

Please notify us of any fraudulent representation by sending an email to careers@launchdarkly.com.