Specialist, Technical Account Manager - SLED

The Team

Technical Account Management is a global team of Okta product experts, and we enable Okta's worldwide growth by enabling existing customers to be successful with Okta. Our team rises to the occasion by solidifying our technical expertise and deepening our understanding of each customer’s unique ecosystem, we not only address the present challenges but anticipate and innovate for the future. The TAM empowers Okta’s customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. In partnership with the Okta’s Customer Success and the Account teams, we drive lasting success through elevated technical maturity.

The Opportunity

As a Specialist, Technical Account Manager (TAM) for Okta’s Workforce Identity Cloud (WIC) and Customer Identity Solution (CIS), you will serve as a trusted technical advisor and advocate for our most strategic SLED customers. This role is critical in ensuring customers achieve maximum value from their investments in Okta’s Workforce and Customer Identity solutions. You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimize solution performance, and deliver an exceptional customer experience.

This role is within the Public Sector, SLED team (managing state and local government organizations, as well as educational institutions) with a focus on compliance with government standards, FedRAMP and sector-specific IAM requirements.

What you’ll be doing:

• Build deep, long-lasting relationships with strategic customers as their go-to technical advisor.


• Provide expert guidance on implementing and optimizing Okta’s Workforce Identity and Customer Identity (CIAM) solutions.


• Collaborate with customers to design identity strategies aligned with their business objectives.


• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration and additional features to meet requirements


• Maintain focus on increasing subscription adoption, customer satisfaction and retention


• Partner with Okta’s account teams and Customer Success Managers to develop and execute strategic success plans.


• Resolve technical challenges by coordinating with internal teams, including support and engineering.


• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.


• Serve as a thought leader, providing best practices, workshops, and training.

What you’ll bring to the role:

• 2+ years’ experience working with Public Sector (SLED) customers in a SaaS organization.


• 2+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.


• 2+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.


• 4+ years of experience in information technology, cloud platforms or software industry, preferably in a fast-paced environment.


• Solid understanding of one or more of the following:
  
  
  
  • Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
  
  
  • Legacy applications in a hybrid IT environment with non-standard applications (i.e. those that do not support modern identity federation protocols)
  
  
  • Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business process (ITSM, HR, etc)
  
  
  • SaaS deployment such as Salesforce, Box, Office 365, Workday and HR as master for identities
  
  
  • Lifecycle management scenarios to 3rd party systems and applications (Workflows, HR-driven provisioning, MSFT integrations, SCIM, etc)
  
  
  • Security and performance monitoring, and 3rd party signals integrations (SEIM, MDM, WAF, etc)
  
  


• Strong problem-solving skills and the ability to manage escalations effectively.


• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.


• Excellent communication skills, capable of translating complex technical topics into actionable insights. Ability to set expectations and communicate goals and objectives with customers at various levels, up to CxO.


• Ability to track and influence customer behavior and health metrics across a portfolio of accounts.

Education:

• BA/BS/MS in Computer Science, Information Technology or related discipline or equivalent work experience required.


• Relevant certifications (e.g., Okta Certified, CISSP, or equivalent).

Additional requirements:

• U.S. Citizenship: This position requires the ability to access federal environments and/or have access to protected federal data. As a condition of employment for this position, the successful candidate must be able to submit documentation establishing U.S. Citizen status upon hire, and remain living in the U.S. while in this role.


• A note on location: Strong preference for candidates in the Chicago area, but will consider candidates in Central time zone states (including Colorado, Texas) for this role.