Senior Program Manager

The Senior Program Managers (PgM) at PagerDuty drive large scale and cross-functional programs and projects to success! You will be responsible for managing efforts that often span multiple groups and potentially even organization-wide. PgMs handle complex inter-team dependencies and bridge those effectively. You will need to work with many teams in different domains and will work with engineers, engineering managers, product managers, customer service teams, go to market, legal, and beyond. If you are someone who is a strategic thinker with a strong technical background, excellent problem solving ability and passionate about managing large scale programs and projects then we want you to join our team!

Responsibilities

• Lead a minimum of 1 department-level program, including: planning, milestone and success criteria definition, resource allocation plan, and estimation leading to predictable delivery


• Anticipate bottlenecks, providing escalation management and making tradeoffs


• Provide contribution working with cross functional teams to surface dependencies, risks, mitigation plans, and estimation refinement.


• Drives implementation and adoption of new/modified processes in service to streamlining delivery


• Leverage AI, tools and processes to improve productivity in support of the program


• Leads planning efforts for defined area of program leadership


• Communicate successes, schedules, priorities, issues and overall program health to all levels in the company


• Create, track, and drive critical path, flagging and managing risks, dependencies and decisions that affect the program


• Drive program alignment on present and future outcomes that support company’s strategy


• Management of program spend, capitalization, and tax credit reporting


• Creation and distribution of impactful automated reporting


• Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results.

Attributes

• Ability to organize a new program and assemble all structural components needed to kick off and mobilize teams


• Confidently and accurately manage cross-team dependency and risk identification and resolution


• Able to translate technical details into useful information for non-technical Dutonians


• Ability to communicate complex information/situations in a clear and concise manner to all levels and adapting messages to the audience


• Strong influencing and networking skills with the ability to drive and take action proactively, with a focus on outcomes and deliverables


• Able to manage up and down the org, keeping program goals at the forefront


• Analytical, solution oriented


• Confidence/ability to have the difficult conversations


• Business & financial acumen


• Ability to absorb a holistic understanding of the program from User to Prioritization to Delivery to Support


• Experience with managing large-scale programs with a wide impact radius (such as migrations/deprecations etc.)


• Ability to create a plan, identify and implement facilitation techniques that produces the greatest outcome in a swift manner


• Ability to set up reports/dashboards such that manual effort is reduced

MINIMUM QUALIFICATIONS

• 8+ years of program management experience (ideally including technical) in matrixed software development organizations


• Jira power user


• Undergraduate degree required or applicable experience


• Have a deep understanding of agile principles and how to apply them effectively


• Experience with common software development methodologies and standards

DESIRED QUALIFICATIONS

• Bachelor’s degree in Computer Science, related technical field, or equivalent practical experience


• Work experience in a fast growth startup environment


• Ability to provide recommendations in solving software engineering challenges involving bug triage, pull requests, source control, continuous integration, etc.


• Experience in SaaS, DevOps and digital/cloud operations

The base salary range for this position is 124,900 - 174,900 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.

Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.

Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.