At Navan, we believe that in-person connections are the ultimate catalyst for innovation. We don’t just build software; we build the bridges that bring people together. Our Global Talent organization is the engine room of this mission, providing the high-velocity infrastructure that allows our business to scale, disrupt, and dominate.
We are looking for a Customer Success Recruiter—a talent architect and scout who does more than just navigate the market. You are the one who identifies the "unfindable," engages the "unreachable," and builds the Customer Success teams that ensure our global users experience the future of travel and expense tech seamlessly. At Navan, you aren't just filling a headcount—you are engineering the culture of service and excellence that will redefine an entire industry.
What You’ll Do
- Own the Blueprint: Act as a high-impact advisor to Customer Success leadership. You don’t just take orders; you shape strategy by bringing deep market intelligence and a "consultative" mindset to the hiring process. You’ll identify and solve process bottlenecks, designing your own goals and KPIs to ensure long-term scalability and diversity.
- Move at Navan Speed: We thrive on a bias for action. You’ll manage high-stakes pipelines with precision, maintaining a relentless focus on quality without sacrificing velocity. You move faster than the market to secure the best talent.
- Full-Cycle Excellence & Extreme Ownership: Take the helm of our most critical Customer Success searches. While your primary focus is building world-class Customer Success, Account Management and Solutions Consulting teams, your curiosity and agility allow you to flex across the organization when the business needs it most.
- Operational Innovation & Curiosity: Experimentation is in our DNA. You will lead strategic initiatives to test new sourcing techniques and AI-driven tools, ensuring our recruiting engine remains at the absolute cutting edge of the industry.
Team Amplification: You are a force multiplier for the recruiting team. You’ll provide authentic feedback, share best practices, and contribute to a culture of continuous improvement that elevates the entire "Navan Way."
What We’re Looking For
- Customer Success Literacy: 2-5 years of full-cycle recruiting experience with a focus on high-growth Customer Success, Account Management roles. You understand the nuances of the Customer Success world—from "Net Retention" and "Churn" to what makes a world-class relationship builder.
- The Startup Edge: You have a proven track record in high-growth environments where speed and quality are non-negotiable. You thrive in "build mode" and don't wait for a manual to get started.
- Ownership Mindset: You don't wait for permission. You identify bottlenecks in the candidate journey, propose solutions, and execute with a sense of urgency.
- Analytical Influence: You are a data storyteller. You use funnel conversion metrics and candidate feedback to optimize the hiring process and influence leadership’s decision-making.
- Communication Mastery: You are a brand ambassador. You can translate Navan’s ambitious vision into a compelling story that inspires the top 1% of talent to join our mission.
- Operational Grit: You are a power user of the modern recruiting stack (Greenhouse, GEM, LinkedIn) and are always looking for the next AI-driven tool to give you a competitive edge.
In-Person Collaboration: You believe that the best work happens when people are together. You are excited to be part of a culture that values physical presence as a catalyst for innovation.