Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
As Affirm’s Collections organization continues to scale across early, mid, and late-stage delinquency strategies, the complexity of regulatory requirements, system workflows, digital tools, and recovery channels continues to increase.
Collections requires a dedicated eLearning Content Development Specialist II to design, build, and maintain structured, compliant, and performance-driven learning programs that directly impact RPC, cure rates, compliance adherence, and agent effectiveness.
This role will ensure that Collections training evolves at the same pace as our strategy, dialer transition, regulatory requirements, and product changes.
Design and develop course content, provide eLearning guidance, consultative services, and liaison with key stakeholders and subject matter experts to develop course specifications
Partner with Collections Training Manager to manage design/build documents and templates around highly engaging and interactive eLearning that meets company standards and learner needs
Manage a Learning Management System (LMS) and establish design standards completion records and reporting
Create and manage reporting mechanisms to track compliance, learning objectives and key metrics.
Educate and mentor peers on the use of a LMS and course authoring tools
Demonstrate expertise across all fields to deliver high value, on-demand training
Use innovative techniques and creative delivery mechanisms to reach a dispersed, global field organization and adopt new technologies as they arrive
Develop and prepare presentation materials; write, direct, edit videos and voice overs
Degree qualified or equivalent experience (Instructional Design, Instructional Technology, Learning Design, Learning Development, Adult Learning)
3+ years of progressive experience in instructional design and online course development or an equivalent role
Prior experience working in a complex operational or collection vendor network preferred and financial experience a plus
Hands-on experience with a variety of eLearning authoring tools required: Captivate, Canva, Articulate, Camtasia, Vyond, and Lessonly Video/Multimedia production and editing experience
Experience creating AI training simulations and Sandbox systems for hands on learning support
Possess a strong portfolio of e-learning and/or video work with instructional design examples that showcase strength in visual and graphic design
Experience with LMS Administration
Excellent listening and problem-solving skills with keen attention to detail and organizational skills
Excellent verbal and written communication skills, including training content development and presentations
Strong interpersonal skills with the ability to form successful relationships and collaborate with colleagues at all levels of the organization
Demonstrated success in managing multiple projects and competing priorities
Proactive thinking, constantly seeking improvement opportunities in work and the ability to simplify complex information
Thrives in a fast-paced environment with constant change and a rapidly growing team
Willing to travel up to 20%
Pay Grade - F
Equity Grade - 2
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA base pay range (CA, WA, NY, NJ, CT) per year: $90,000 - $110,000
USA base pay range (all other U.S. states) per year: $80,000 - $100,000
Affirm is proud to be a remote-first company! The majority of our roles are remote and you can work almost anywhere within the country of employment. Affirmers in proximal roles have the flexibility to work remotely, but will occasionally be required to work out of their assigned Affirm office. A limited number of roles remain office-based due to the nature of their job responsibilities.
We’re extremely proud to offer competitive benefits that are anchored to our core value of people come first. Some key highlights of our benefits package include:
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, Affirm will consider for employment qualified applicants with arrest and conviction records.
By clicking "Submit Application," you acknowledge that you have read Affirm's Global Candidate Privacy Notice and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.