Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for problem solvers and fixers; those “swiss army knife” players that can help us untangle the complexities of a rapidly scaling global organization. As a member of the Enterprise Solutions Delivery team you’ll support Toast’s effort to move into this space in a way that delivers the most value to our customers while allowing us to scale. As Toast expands into this market, you’ll take a leadership role in conversations helping to pull together the mix of business, operations, and technical voices we need to reach scalable solutions for our customers, serving as a mediator and council for the different teams involved. This is an incredible opportunity for someone who wants to drive impact through operational excellence.

The Senior Solutions Delivery Lead is a highly skilled Individual Contributor (IC) who owns the most complex, ambiguous programs in the portfolio. Your mandate stretches beyond just mastering execution on one to two deals; you’ll be designing solutions that prevent future problems and coaching peers to elevate the entire function's performance.

A day in the life (Responsibilities)

This role requires advanced expertise in execution, focusing on standardization, coaching, and strategic influence:

Lead Program Management & Velocity: You own and execute the most ambiguous and complex programs in the portfolio. You actively coach and mentor other team members on best practices for efficient timeline management and governance.

Strategically Mitigate Risk: You lead the resolution for the highest-stakes contractual and delivery issues. You design repeatable strategies for managing non-standard contract terms and influence stakeholders to proactively prevent systemic risk.

Champion Cross-Functional Alignment: You are the trusted champion for organizational efficiency. You actively influence and define standards for how partner teams collaborate with SD, ensuring smoother handoffs and reducing overall organizational friction.

Design Process & Scalability: You design, own, and champion the implementation of new playbooks and standard operating procedures that scale the SD function. You formally lead the training and change management for these new processes across the organization.

Influence through Executive Communication: You serve as a key strategic resource, translating complex execution challenges into clear, confident recommendations for senior leadership and VPs. Your communication skills are used to influence high-stakes, multi-million dollar decisions.

Solve Systemic Problems: You are accountable for identifying and solving systemic problems that impact the wider organization, not just your deals. You demonstrate unwavering ownership and actively mentor peers in navigating organizational ambiguity.

What you'll need to thrive (Requirements)

7+ years of progressive experience in program management, operations, consulting, or highly complex delivery roles.

Proven ability to design, implement, and govern scalable business processes across multiple teams.

Demonstrated experience translating complex contractual terms and technical gaps into clear, non-technical business risk.

Exceptional executive presence and experience presenting complex project status and recommendations to VP-level stakeholders.

A track record of mentoring or coaching peers and leading cross-functional initiatives.

Localization experience a plus

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$123,000—$197,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Solutions Delivery Lead

Job Description

A day in the life (Responsibilities)

What you'll need to thrive (Requirements)