Type
FULL TIME
Work Style
Remote
Level
LEAD
About Zscaler
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.
Role
We are looking for a Sr. Staff Technical Program Manager, Platform Services to join our Cloud Operations - Platform Services department, reporting to the Sr. Director, Cloud Operations - Platform Services. This position is available as a remote or hybrid role at our San Jose HQ coming into the office 3 days per week. You will support our maturing platform through a unique blend of technical program management and vendor management skills. Your expertise in data center services, infrastructure, and carrier networks will be critical in delivering creative solutions and executing high-impact projects in a dynamic global environment.
What you’ll do (Role Expectations)
Plan, source, negotiate, and deliver complex data center projects globally from inception to deployment
Negotiate with data center and carrier providers for colocation space, IP transit, dark fiber, and wave services while ensuring regional compliance
Conduct regular business and service reviews with global vendors to maintain high standards of service and delivery
Collaborate with technical and product teams to assess business requirements and track delivery of services to ensure timely utilization
Communicate updates to cross-functional partners, tailoring messaging from executive summaries to detailed technical briefings
Who You Are (Success Profile)
You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.
You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution.
You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact.
You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.
You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose.
What We’re Looking for (Minimum Qualifications)
8+ years of project management experience specifically in data center operations, global carrier services, or related infrastructure roles
Proven experience in vendor management, including commercial agreements and contract negotiations
Bachelor’s degree in Computer Science, Engineering, Information Technology, or a related field
Deep technical understanding of cloud and data center operations, infrastructure, and carrier networks
What Will Make You Stand Out (Preferred Qualifications)
Proven track record of executing on tight timelines and delivering high-quality work in a high-growth environment
Strategic thinker with an intellectually curious mindset and a drive to find answers across complex organizations
Expert proficiency in operational tools such as Jira, Asana, and Google Suite for daily project tracking and reporting
Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.
By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Prepare for your Sr. Staff Technical Program Manager - Platform Services interview at Zscaler.