What you’ll do:
- Become the SME for Navan Connect and will be the “go-to” person for anything related to the product.
- Partner closely with CSMs/Solution Architects to understand client issues and identify new requirements.
- Use AI to manage all client feedback/issues in a timely manner and build a system that learns from every resolved issue.
- Own the product roadmap and prioritize features that execute the product vision
- Deliver clear and concise documentation for both technical and non-technical stakeholders.
- Collaborate daily with cross-functional teams (Design, Engineering, Legal, GTM) to ensure smooth product execution and risk management.
- 1-2 years of experience in product management, product operations, or fintech background.
- Experience in fintech, payments, expense management is preferred.
- AI fluency - You've had real world experience with Claude Code (or similar tooling) to create knowledge bases/skills, prototyping and technical concepts.
- Prioritization master - you have the fortitude to intake many things at once and come out the other side clear-headed and confident on what to do first.
- Excellent verbal and written communication skills; you know when to talk technical or when to explain it like a 5 year old.
- Strong customer empathy - it keeps you up at night if our product isn't meeting a client's expectations.
The posted pay range represents the anticipated low and high end of the compensation for this position and is subject to change based on business need. To determine a successful candidate’s starting pay, we carefully consider a variety of factors, including primary work location, an evaluation of the candidate’s skills and experience, market demands, and internal parity.
For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.
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