Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

As a Senior Payments Pricing & Operations Analyst, you will play a pivotal role in driving the growth and scalability of Toast’s Mid-Market and Enterprise (MME) segments. You will serve as a strategic partner and subject matter expert (SME) for our Sales teams, providing the technical insights and operational support necessary to win complex deals. Your work bridges the gap between high-level strategy and day-to-day execution, ensuring that our payments offerings remain competitive, efficient, and customer-centric as we continue to scale.

A day in the life (Responsibilities)

Sales Partnership: Act as the primary Payments SME for the Sales organization, assisting with the negotiation and positioning of Toast’s product offerings for MME prospects.

Data Analysis: Perform complex payments data analyses to drive informed pricing decisions and manage related financial data sets.

Operational Excellence: Lead cross-functional strategic projects to improve operational processes and optimize Toast’s payments infrastructure for scale.

Customer Resolution: Manage high-level customer interactions and resolve complex payments inquiries to ensure a seamless merchant experience.

Mentorship: Act as a mentor and resource for junior team members, fostering technical growth and best practices within the team.

SLA Management: Monitor and maintain internal Service Level Agreements (SLAs) to ensure timely and accurate support for all internal stakeholders.

Enablement: Partner with Sales Enablement to develop and deliver educational content regarding Toast’s payments solutions and market positioning.

Technical Execution: Utilize Salesforce, Excel, PowerPoint, and SQL on a daily basis to manage workflows, analyze performance, and present findings to leadership.

What you’ll need to thrive (Requirements)

Bachelor’s Degree in Finance, Economics, Mathematics, or a related field.

5+ years of experience in an operational or analytical position

Advanced proficiency with Excel and SQL; ability to build and interpret complex financial models.

Strong communication skills with the ability to explain complex payment concepts to both technical and non-technical audiences.

Preferred Qualifications

Experience in a high growth tech company

Data analysis programming languages a plus

Knowledge of the credit card processing industry

Experience using Salesforce

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The starting pay rate for this role is below. Please note that there is no range for this role; the rate listed below is the only rate. You can learn more about how we align pay with local labor markets in our Geographic Pay Zone Philosophy.

Zone A

$91,000—$146,000 USD

Zone B

$79,000—$126,000 USD

Zone C

$72,000—$115,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Payments Pricing & Operations Analyst [Mid-Market/Enterprise]

Job Description