Senior Workplace Experience Specialist (STE - 12 month contract)

We are looking for a Senior Workplace Experience & Safety Specialist to join our team on a 9 month fixed term contract (maternity leave coverage). In this role, you will drive office logistics, workplace safety, and employee engagement initiatives, helping to support and enhance office operations across our global footprint. You will ensure compliance with health and safety regulations while contributing to a safe, efficient, and engaging work environment. Reporting to the Manager, Workplace Experience, this role is ideal for someone passionate about facilities management, workplace safety, and employee experience in a dynamic, global setting.

WHAT YOU’LL DO:

• Oversee facilities operations for the Luxembourg office, and support additional office locations as needed, collaborating closely with leadership to ensure seamless workplace management


• Act as a Workplace Health & Safety representative, ensuring compliance with workplace safety regulations, policies, and best practices across office locations


• Lead workplace safety initiatives, including enforcing health & safety policies, conducting risk assessments, and maintaining regulatory compliance documentation


• Develop and implement emergency response protocols, oversee evacuation drills, and coordinate workplace safety training to ensure employee preparedness


• Build and manage relationships with facilities vendors, suppliers, and contractors, ensuring high-quality service and cost-effective solutions


• Collaborate with the Workplace Experience Team to seek continuous improvements, develop maintenance plans, coordinate office moves, and schedule repairs as needed to support our operations


• Manage and resolve facilities-related requests through Zendesk, ensuring timely issue resolution for EMEA offices while providing cross-regional support as needed


• Track budgets and invoices to ensure cost-effective facilities and event operations


• Serve as the primary liaison with regulatory bodies, occupational health services, emergency responders, and workplace safety authorities.


• Develop and implement global employee engagement initiatives, ensuring an inclusive experience for both remote and in-office employees.


• Work with Employee Resource Groups (ERGs) to help with any catering and/or in-office help for ERG events


• Perform other related duties as assigned

WHAT YOU’LL NEED:

• Experience in facilities, workplace experience, and/or project coordination: 5-8 years of related experience


• Experience with workplace health & safety, risk assessments, or occupational safety compliance is an asset


• Experience managing global event (in-person and virtual)


• Completion of or willingness to obtain the required Health & Safety Designated Worker training in Luxembourg within 12 months of hire, as per local regulation


• Excellent organizational skills


• Solid understanding of monitoring and tracking budgets


• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished


• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding


• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects


• Problem Solving: uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems


• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs


• Collaboration and Teamwork: works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs

WHO YOU ARE:

• Solution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward—and you don’t wait to be asked.


• Lifelong learner: You have a growth mindset – you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.


• Resilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach, and a focus on finding the new opportunity.


• Intentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.


• Critical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.


• Active communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively.


• Integrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.


• Accountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.


• Bar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.

In all we do, our six guiding principles light the way:

Step Up: Dare to go beyond the expected to achieve greatness. #StepUp

One Team: Make Hootsuite a place we soar together by respecting each other's individuality, building trust, and showing up for the team. #OneTeam #FreeToBeMe

Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.