Account Services Manager - Franchise Growth

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Strategic Account Management team helps Square's most complex merchants get the most out of Square through strategic relationship building and timely solutions.

Our team is hiring an Account Service Manager for a role supporting growth for Square's Decentralized Franchise Sellers. With thousands of unique seller relationships within a subset of broader corporate franchises and thousands more not yet utilizing Square, these sellers represent some of the most unique and highest growth potential across all of Account Management.

While these franchise sellers have long standing relationships with Square and thousands of existing merchants utilizing our platform, they do not mandate the usage of any vendors, leaving thousands more individual sellers within these corporate relationships who are not currently utilizing Square.

Working alongside a Senior Account Director owning the corporate relationship, you will be responsible for uncovering new seller accounts who are not currently utilizing Square within these relationships. This role will specifically target, source and develop new leads from within the broader corporate relationship and work those leads all the way through the sales pipeline. They will also work any inbound leads from ongoing marketing/sales efforts between the Square Account management and Seller Corporate team.

You Will

• Source, work, and close new leads not currently utilizing Square within our Decentralized Franchise Seller relationships.


• Understand customer needs to help achieve their business goals through Square


• Cross sell and upsell products and features by discovering customer leads


• Effectively and strategically address customer concerns and issues


• Collaborate closely with a Senior Account Manager to develop growth strategies to expand the overall footprint of our Decentralized Franchise Sellers


• Work with Sales, Support and Product teams to make sure customers have the best possible experience across all aspects of Square

You Have

• 5+ years experience in Sales, Business Development, Account Management or related field


• Experience sourcing and closing sales opportunities and building client relationships.


• Experience successfully managing a pipeline to achieve revenue targets


• Strong interest in business operations and strategy


• Excellent organizational, analytical, written, and verbal communication skills


• Passion and knowledge about how new technologies can help better serve small and medium size businesses


• Comfort in ambiguity and providing feedback on new processes that will be need continued refinement


• Entrepreneurial spirit who is always looking for opportunities to improve how we work with our sellers


• A BA/BS or relevant experience

Technologies We Use and Teach

• Experience with Salesforce is a plus


• Comfort leveraging AI tools to enhance productivity

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.