About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Workplace Experience Specialist to join our Facilities & Workplace Services – Bangalore, India team. This is an on-site role based in Zscaler Bangalore - Bagmane / Bren Optimus, reporting to the Workplace Experience Manager..

The Workplace Experience Specialist will be the heartbeat of our Bangalore office, ensuring seamless daily operations and a world-class environment for our employees. You will manage vendor relationships, oversee facility maintenance, and drive initiatives that enhance employee engagement and workplace safety.

What you’ll do (Role Expectations)

Process Leadership: Act as the India & APJ Process Owner for the ServiceNow WSD module, managing regional ticketing workflows and leveraging data-driven analytics to optimize workplace service delivery and resource allocation

Total Workplace Portfolio Governance: Oversee daily operations across a diverse real estate portfolio, including conventional leased offices and managed flexible spaces, ensuring a unified Zscaler brand experience, robust maintenance (AMCs), and 98%+ SLA compliance

End-to-End Mobility & Operational Safety: Direct the corporate transportation strategy and daily operations while leading safety protocols (ERT/EHS) and statutory compliance (CLRA), ensuring a 100% secure environment and 99%+ on-time commute performance

Workplace Amenities & Experience Management: Direct the end-to-end delivery of premium F&B services, employee-centric events, and space optimization strategies

Strategic Partnership & Fiscal Stewardship: Collaborate with leadership, procurement, and finance to manage the full vendor lifecycle, tracking KPIs and implementing process improvements

Who You Are (Success Profile)

You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution.

You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust.

You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

What We’re Looking for (Minimum Qualifications)

8+ years Facilities/Workplace experience managing large, high-density IT/Tech sites (2,000–3,000+ headcount)

ServiceNow WSD/WSM (or similar) regional lead for India & APJ driving data-led efficiency, workflows, and reporting

Strong IFM/Soft Services governance delivering premium F&B, Housekeeping, Concierge; always 100% audit-ready

End-to-end corporate transport: fleet, routes, and safety/compliance for large-scale mobility

Bangalore statutory expertise (CLRA, EHS, ERT) with strong cross-functional stakeholder management

What Will Make You Stand Out (Preferred Qualifications)

Experience working in a global MNC or a high-growth tech company

Multi-Geographic Exposure: Experience working with stakeholders across different time zones or managing remote facility leads in the INDIA & APJ region

ServiceNow Mastery: Advanced experience in WSM module customization and data-driven reporting

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Workplace Experience Specialist

Job Description

Skills & Requirements