Ebury helps ambitious businesses unlock global growth, and we take the same approach with our people. We encourage innovation and movement, collaboration and problem-solving, and foster an environment where everyone can feel they belong, are valued, supported and empowered to succeed.

If you’re a collaborator who wants to help transform how businesses operate globally, get in touch - we’d love to discuss how Ebury can accelerate your career so you can shape the future.

Operations Graduate

Ebury Toronto Office - Hybrid: 4 days in the office, 1 day working from home per week

What you’ll do

Instruction and initial verification of client payments, in accordance with internal processes and in line with internal SLAs

Completion of payment beneficiaries, in accordance with internal processes

Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, with empathy and enthusiasm

Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes

Take responsibility for assigned tasks and demonstrate end to end ownership

Creation and manual enrichment of transaction reporting files.

Reconciliation of client funds, FX settlements and internal cash movements sent and received across Ebury’s network of bank accounts.

Investigation of unallocated and/or non-received funds, and rejection or escalation as required

Funding client trades, where manual funding is required

Check and confirm status of payments in banking and payment platforms, including SWIFT GPI

Conduct basic updates on client information adhering to the relevant processes and procedures.

Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed

Adhere to all internal policies, processes and procedures

Meeting quality standards and Adherence to SLAs

Offer where applicable and seek feedback, learn from mistakes

What you’ll need

Practice good office etiquette through punctuality, attendance and behaviour

Proactive, with the ability to work within strict time-frames and under pressure

Diligent, with good attention to detail

Good communication skills, both written and verbal

Co-operative, and comfortable working in a team environment

Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures

Motivated, with a desire to make Ebury a success

Working Mexico business hours 10am - 7pm

While not required, proficiency in Spanish is considered a significant asset and will be prioritized

Why Ebury?

Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.

Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.

Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.

Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.

Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.

Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

About us

Ebury delivers sophisticated, integrated solutions — business accounts, hedging, and financing — on a single platform with a seamless workflow. Our success is built on a simple premise and singular purpose: To help businesses operate and scale globally.

Since its founding in 2009, Ebury has always been a fast-growing leader in fintech. Today, we bring together 1,800+ Eburians across nearly 70 cities and we’re always looking to add to our team.

At the heart of our offering is a proprietary platform, purpose-built to help businesses seamlessly streamline and manage global cash flow. We focus on continuous product evolution and innovation to build the infrastructure for borderless growth and help our clients scale at every stage.

The opportunities at Ebury are as diverse as our people, ranging from business development to engineering roles across our tech pillars.

We believe in inclusion. We stand against discrimination in all forms and are against the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story.

Operations Graduate

Job Description