TouchBistro is hiring a Business Intelligence Analyst to help transform our data into clear, actionable insights for teams across the organization. In this role, you’ll work closely with cross-functional partners and leaders to understand their needs and bring them to life through interactive dashboards and visualizations. You’ll ensure our data is clean, well-structured, and analyzed using the right statistical approaches, while applying best practices in Tableau and other modern BI tools.

Just as importantly, you’ll guide and support business users so they feel confident using data to drive decisions. If you thrive in a collaborative environment, enjoy juggling multiple priorities, and have a strong technical foundation with a passion for modern analytics, this role is a great fit.

What You'll Do

Collaborate and educate with departments across the organization to aid in the development of their standard reports, shared dashboards, and ad-hoc analytical queries

Analyze currently available and potential future data sources for the business to align with the reporting and analytic data needs of the organization

Build and rollout reports and dashboards that provide the organization with self-serve access to solve and streamline their day-to-day data analytical needs

Document and maintain accessible data dictionaries, business definitions, and data specifications that enable the organization to fully interpret the data sources available

Research and define processes and solutions to perform integrity manipulations to our data including data cleansing, deduplication, and application of business rules so that it is ready for consumption and analysis by the organization

Contribute to the development of reporting solutions for various TouchBistro products and services

What You Bring

You have 3+ years data analytics experience

You have a Bachelor Degree in Mathematics, Statistics, or a related field required

You have experience working with BI and data visualization tools such as Tableau, PowerBI, and Looker

You have excellent written and verbal communication skills with the ability to effectively communicate technical concepts and ideas to all levels of employees and management

You have experience with SQL-based technologies such as Microsoft SQL Server, Postgres, Oracle , Snowflake or Redshift

You have knowledge of Agile delivery methodologies

Nice To Have:

You have experience working in with a full data warehouse infrastructure

You have experience working in a SaaS-based software company

You have working knowledge of various ETL development tools such as SSIS, Informatica, AWS Glue and AWS Data Pipeline

You have some familiarity with development using a modern programming language such as Python, JavaScript, Java, and/or C#

As part of Ontario’s Pay Transparency requirements, TouchBistro is committed to open and equitable compensation practices. Our salary bands are designed to reflect the range of skills and experience needed for the position and to allow room for growth. The final offer amount for this role will depend on geographical region, applicable experience, and the skillset of the candidate.

Salary is based on relevant skills, experience, and internal equity. This posting reflects an existing vacancy. Artificial intelligence (AI) tools may be used to support parts of the recruitment and selection process; however, all hiring decisions are made by our hiring managers and recruitment team.

Salary Range

$90,000—$105,000 CAD

What We Offer

At TouchBistro, we are a diverse group of restaurant-obsessed, tech-loving people brought together by a mission to support the passion and success of restaurateurs. You can feel confident joining a fun, vibrant, and rapidly growing environment. You will be working alongside driven individuals who are passionate, innovative, accountable, collaborative, and respectful.

The Perks:

Generous Time Off Program

Health, Dental, and Vision Benefits

Flexible Health and Wellness Plan

Parental Leave & top up

Employee Assistance Program

Professional Development

Volunteer Program

Monthly Lunches

About Us

TouchBistro is an all-in-one Point-of-Sale and restaurant management system that makes running a restaurant easier. We have powered more than 29,000 restaurants around the world, and we know that while passion is plenty in the restaurant industry, time and money usually aren’t. Providing the most essential front of house, back of house and customer engagement solutions on one easy-to-use platform, TouchBistro helps restaurateurs streamline and simplify their operations, increase sales, drive revenue, and deliver a stellar guest experience.

_{TouchBistro believes in fostering an inclusive workplace where all individuals have an opportunity to succeed. Requests for accommodation due to a disability can be made at any stage of the recruitment process.}

Business Intelligence Analyst

Job Description