Type
FULL TIME
Work Style
On-site
Level
LEAD
Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.
As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with.
At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together.
We cultivate a culture of collaboration, inclusivity and support where every team member’s voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals.
As a Community Operations leader, you’ll help deliver an excellent support experience through social media and community forums for users ranging from startups to Fortune 500 companies. You’ll join a collaborative global team, help shape the Community Ops function at Stripe, and play a key role in growing the team. Community Ops team supports users in nontraditional ways, including resolving issues on social channels, handling escalations, and improving feedback loops to enhance the overall user experience. The team also contributes to broader operations and company-wide initiatives.
In this role, you will recruit, manage, and develop a team of Operations Associates supporting users through social channels & user escalation fastlanes. You’ll foster team satisfaction and performance through feedback, coaching, mentoring, and advocacy, while setting goals and using metrics to drive results. You should bring a strong operations mindset, move quickly, and be passionate about delivering an exceptional user experience
We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.
Prepare for your Manager, Community Operations interview at Stripe.