Field Onboarding Manager

Field Onboarding Manager

LOCATION: San Francisco onsite 2 days per week.

ABOUT THE POSITION & TEAM

At Okta, the Global Sales Onboarding Team plays a mission-critical role in accelerating new hire ramp time and providing ongoing enablement support, equipping sellers with the skills, knowledge, and confidence to perform at their best in a highly technical environment.

Our approach to sales enablement is a holistic experience that includes self-guided learning, virtual instructor-led trainings, certifications, in-person learning, and immersive experiences.

The Field Onboarding Manager, will wear many hats including: strategy, facilitation, content development, coordination, stakeholder management, and measurement of impact. This person will primarily serve our AMER based field audience to drive GTM readiness, through experiences that delight. This person will partner directly with the Enablement Business Partner and sales leaders to identify the needs of the business to best serve our new hires.

Key Responsibilities:

• Strategic Liaison: Identify ways to drive impact and up level or existing programing, while maintaining tight feedback loops with sales leaders.


• Program Lead: Manage the end-to-end delivery of the AMER sales onboarding experience.


• Facilitation & Coaching: Conduct high-impact sessions (virtual and in-person) that engage learners, create a safe space for learning, and achieve learning objectives.


• Coordination: Not afraid of a spreadsheet, and super detail oriented to ensure events and complex programs run smoothly.


• Stakeholder Management: Aligns with stakeholders on a predictable ongoing basis to ensure tight feedback loops with sales executives and leaders, and to adjust learning interventions as needed.


• Measurement of Impact: Uses data driven decision making to influence strategy.


• Cultivate a High-Energy First Impression: Serve as an ambassador for the Okta sales culture, ensuring every new hire feels welcomed, valued, and energized from Day 1.


• Multi-Track Program Support: Demonstrate the agility to support onboarding work streams outside of the core Sales segment.

Experience & Success Characteristics

• Product Knowledge Pro: Deep understanding of complex technical products (or an aptitude to learn quickly).


• Field Enablement Experience: Experience scaling onboarding programs in high-growth environments; practical sales or quota-carrying experience is preferred.


• Operational Guru: Proven ability to manage large-scale programs and logistics while juggling competing priorities.


• Exceptional Facilitator: Comfortable commanding a room to drive behavior change.


• Continuous Improver: Data-driven mindset focused on speeding up productivity.


• Tech-forward mindset: Proficiency in Google Workspace and Slack for seamless team collaboration, and experience leveraging Sales Enablement Platforms


• Meticulous attention to detail: Proven ability to manage complex project logistics, ensuring high-quality, error-free delivery of onboarding materials and training schedules in a fast-paced environment.


• Highly adaptable with a 'builder' mentality: Comfortable navigating ambiguous environments to create structure, refine processes, and solve problems proactively as business needs evolve.


• Exceptional verbal and written communication skills: Ability to distill complex technical concepts into simple, actionable training and the presence to influence stakeholders at all levels of the organization.


• Team Player: Willing to pick up the slack for teammates when needed, and willing to show up in a collaborative manner.

Requirements

• 3+ years of experience in enablement, onboarding, or SaaS sales.


• Strong knowledge of CIAM and security landscapes, or strong aptitude for learning.


• Bachelor’s degree or equivalent practical experience as a requirement.


• Willingness to travel 10–15% as business needs require.

Okta's Core Leadership Competencies

Managers at Okta are expected to embody the following:

• Builds Effective Teams: Leveraging diverse skills to achieve common goals.


• Demonstrates Self-Awareness (EQ): Using feedback to gain insight into strengths and weaknesses.


• Develops Talent: Supporting career goals alongside organizational needs.


• Drives Results: Consistently achieving outcomes under tough circumstances.


• Strategic Mindset: Translating future possibilities into breakthrough strategies.