Peloton is seeking a Sales Support Lead, Consumer Sales to serve as a critical operational and leadership backbone for our consumer sales organization. This role is responsible for providing direct support to the consumer sales team, and ensuring that our sales team runs with maximum efficiency. Reporting directly to the Head of Consumer Sales, you will act as a primary point of contact for troubleshooting, process improvement, and administrative tasks within the sales funnel.
While this is a remote position, it requires a highly collaborative individual who can work across time zones to support our diverse North American sales teams.
Serve as the primary point of contact for answering real-time questions to support field team needs and drive same day conversion
Responsible for writing and maintaining schedules to ensure optimal coverage for the sales function
Proactively search for gaps in internal systems to identify operational issues or potential areas of loss and take appropriate partnership on resolution
Join escalated customer conversations via chat and phone to provide high-touch resolution and de-escalate sensitive situations
Independently resolve complex order issues, including address changes, cancellations, orders requiring follow up and Stripe payment discrepancies
Pivot to active selling during high-volume periods to ensure team targets are met and customer wait times are minimized
Review consumer sales team pipeline for accuracy and proactively identify and share opportunities with sales leadership
Analyze the consumer sales journey to identify conversion "leaks" and inform future support strategies
Translating high-level department goals into actionable daily workflows and removing bottlenecks to ensure team hitting targets
Proven experience in sales support, sales operations, or a high-volume retail leadership role
Strong proficiency in sales behavior analysis and the ability to drive CRM adoption (Salesforce/Stripe preferred)
Demonstrated success in customer de-escalation across multiple channels (phone and chat)
Strong organizational skills with the ability to manage multiple projects, timelines, and internal communications simultaneously
High energy and a "player-coach" mentality, comfortable moving between administrative tasks and active selling
Schedule flexibility: This role is expected to work a schedule that is variable, including nights and weekends
The base salary range represents the low and high end of the anticipated salary range for this position to be performed remotely from any Peloton office or facility, in any U.S. State and any location therein. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
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