Social Media Analyst

About the Team

OpenAI’s mission is to ensure that general-purpose artificial intelligence benefits all of humanity.

The social media team’s ethos is to support OpenAI's mission and goals by clearly and authentically explaining our technology, values, and approach to safely building powerful AI. Our team is passionate about educating others, and are focused on community engagement — creating pathways for people to help shape the future of AI and educating them about important technological developments that will impact their lives. The purpose of social media is different here. We’re not focused on followers or likes; we’re focused on meeting people where they are at—both helping them with access to resources and tools they need to be successful in a world that’s rapidly changing, and staying attuned to their questions and concerns.

About the Role

As Social Media Analyst, Rapid Response you will be responsible for continuous monitoring of social and media platforms for OpenAI and senior executive mentions, emerging narratives, and reputational risk.

This role is designed for someone who is very online, deeply fluent in the dynamics of modern social platforms, and capable of identifying signals early — often before issues reach mainstream awareness. The Social Media Analyst will sit on our social media team within marketing and work closely with our strategic response team in communications.

You will play a critical role in ensuring leadership has confidence that emerging issues are being identified and evaluated in real time. Your primary responsibility will be signal detection, narrative analysis, and escalation judgment, not drafting responses. You will translate high-volume online conversation into clear insight for internal stakeholders, helping the organization understand what is happening, how quickly narratives are evolving, and whether escalation is required.

In this role, you will be responsible for:

Real-time monitoring

• Continuously monitor social platforms, forums, influential voices, and media for OpenAI, our product suite, and senior executive mentions

• Track emerging narratives, coordinated campaigns, and reputational risk signals across online ecosystems

• Maintain situational awareness across major platforms including X, Reddit, TikTok, YouTube, LinkedIn, and emerging channels

Signal detection and narrative analysis

• Identify early signals that may develop into reputational or policy issues

• Assess narrative velocity, amplification patterns, and potential impact across platforms

• Distinguish between organic conversation, coordinated campaigns, and algorithmically amplified narratives

Insights and internal intelligence

• Translate noisy, fast-moving online conversations into concise insights then produce short internal briefs, alerts, and summaries that enable shared situational awareness across teams

• Surface patterns and recurring narratives that may require proactive response or narrative strategy

Escalation and coordination

• Flag emerging issues to the Strategic Response team with clear context, risk assessment, and recommended next steps

• Track narrative evolution during active issues and identify inflection points requiring leadership awareness

• Ensure executives and partners have visibility in real time

Analytical monitoring

• Develop dashboards and analytical views of social conversation, narrative clusters, and sentiment shifts

• Generate periodic insights about ongoing conversations and trends

Operational improvement

• Contribute to the development of monitoring playbooks, escalation thresholds, and issue classification frameworks

• Support post-incident reviews and lessons learned to improve detection and response systems

You might thrive in this role if you:

• Are deeply fluent in social media ecosystems and online discourse dynamics

• Spend significant time monitoring and understanding how narratives move across platforms

• Have strong platform literacy across major social networks and digital communities

• Have experience in social listening, media monitoring, intelligence analysis, or issues management

• Are analytically sharp and able to separate signal from noise in high-volume information environments

• Understand how narratives spread, accelerate, and influence perception online

• Have strong judgment about when something matters and how to present information to executives

• Prefer analysis, monitoring, and synthesis over creative editorial or community engagement on social

• Are comfortable operating in high-velocity environments where decisions must be made quickly

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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