Senior Manager, Account Management

• Develop and execute a scalable account strategy for a portfolio of strategic clients, including multi-year revenue plans, growth initiatives, and client value narratives.
• Drive top-line growth by uncovering and closing large, complex opportunities, while ensuring alignment with client goals and Flexport capabilities.
• Lead quarterly business reviews with senior client stakeholders and internal executives to demonstrate value, refresh priorities, and expand footprint.
• Forecast accurately, set ambitious but achievable targets, and monitor performance against plan with data-driven reviews.

People Leadership and Coaching

• Manage, coach, and develop a team of Account Managers; set clear expectations, provide ongoing feedback, and manage performance cycles.
• Create a development framework to upskill the team in strategic account management, negotiation, deal shaping, and cross-functional collaboration.
• Foster a high-performance culture emphasizing accountability, collaboration, ethical conduct, and client-centric service.

Cross-Functional Collaboration and Execution

• Collaborate with Sales, Solutions Architecture, Implementation, Operations, Trade Finance, and Industry SMEs to design end-to-end solutions that maximize client outcomes.
• Ensure client programs are delivered on time, within scope, and within budget; escalate and resolve obstacles quickly.
• Build and maintain a robust governance cadence with clients and internal stakeholders, ensuring alignment on priorities, risks, and ROI.

Client Success and Value Realization

• Own the client health across your portfolio, using health metrics to identify risks and opportunities; implement remediation plans when needed.
• Champion value realization by quantifying benefits, ROI, and efficiency gains realized through Flexport solutions; communicate outcomes through executive-level reporting.
• Lead client education initiatives to ensure maximum product adoption, stakeholder engagement, and risk management.

Industry and Market Insight

• Stay informed on global trade trends, supply chain disruptions, regulatory changes, and technology innovations; translate insights into actionable client guidance and internal product feedback.
• Represent Flexport in strategic client forums, industry events, and cross-market collaborations to broaden influence and identify opportunities.

Operational Excellence

• Define and monitor key account metrics, service levels, and process improvements to optimize client experience and operational efficiency.
• Standardize processes for onboarding, risk management, renewal and expansion cycles, and cross-border implementations.
• Ensure governance around pricing, profitability, and contract renegotiations in collaboration with Legal, Finance, and Compliance.

Qualifications

• Bachelor’s degree required; Master’s degree or MBA preferred.
• 10+ years of experience in sales, account management, or supply chain operations, with a track record of leading teams and managing large, global accounts.
• Deep domain expertise in logistics, freight forwarding, global supply chain, and related technologies; prior experience with multinational clients is highly desirable.
• Demonstrated ability to lead through influence in matrixed organizations; strong cross-functional collaboration and stakeholder management skills.
• Proven track record of driving revenue growth in complex, enterprise-level deals; experience shaping strategy and delivering scalable solutions.
• Excellent communication and presentation skills; ability to convey complex concepts to executive audiences across written, verbal, and virtual channels.
• Exceptional negotiation, problem-solving, and decision-making abilities.
• Cultural agility and sensitivity; adept at operating across diverse regions and business cultures.
• High integrity, ethics, and alignment with Flexport’s values.

Key Competencies

• Strategic Thinking and Business Acumen
• Leadership and People Development
• Client Partnership and Trusted Advisor Skills
• Cross-Functional Collaboration and Influence
• Value Realization and ROI Demonstration
• Change Management and Adaptability
• Data-Driven Decision Making

What We Offer

• Competitive compensation with performance-based incentives.
• Comprehensive benefits package.
• Career growth opportunities within a rapidly expanding global organization.
• A collaborative, transparent, and inclusive culture that values innovation and integrity.