Mortgage Loan Originator

The role

Mortgage Loan Originators (MLOs) drive SoFi Lending Corp.’s Mortgage sales team. MLOs are responsible for the customer experience throughout the mortgage origination process by guiding the member/customer through the mortgage application, creating a different kind of mortgage experience than the industry norm.

What you’ll do:

• Evaluate initial loan applications and documentation to confirm creditworthiness and ability to repay


• Complete initial analysis of applicants’ credit and income by verifying initial decisions and communicating this to the applicant


• Communicate critical origination timeline, product, pricing, and underwriting requirements to all applicants.


• Perform outbound calls to applicants and work with the applicant to ensure receipt of required documentation critical to move loans through the sales process to funding successfully.


• Communicate suspense, loan approval, and/or declinations to ensure the customer is always informed.


• Coordinate and manage realtors, builders, mobile signers, and other third parties.


• Oversee loan process to ensure timely delivery and content communication with the borrower of initial disclosures, changed circumstance re-disclosing, delivery of closing disclosure, and closing documents.


• Improve upon and refine sales and customer service knowledge and techniques via ongoing training


• Maximize the number of qualified loans funded monthly


• Manage and maintain your pipeline of leads provided to you from a centralized lead generation engine


• Ensure all leads provided are worked with the highest degree of urgency, meeting or exceeding customer expectations throughout the loan origination process


• This role will focus on originating 1st Lien Mortgages, but as business needs shift, this role may originate Home Equity Mortgages.

What you’ll need:

• Professional demeanor and strong work ethic with the ability to establish and build working relationships with SoFi applicants, guiding them from initiation to successful completion of the loan process


• Driven by high performance in a high expectation commission environment


• Strong verbal and written communication skills


• Industry leading pipeline management skills


• Background or previous experience in financial services and sales in an inbound or outbound call center


• Solid time management skills and the ability to prioritize activities


• Ability to establish and maintain working relationships with team members


• Must be computer literate with above average proficiency in MS Office and internet skills


• Great telephone skills, including communicating clearly and effectively both verbally and in writing


• Ability to learn and navigate multiple systems/applications / workflows


• Ability to exhibit grace under pressure while successfully navigating stressful work assignments or situations efficiently and effectively


• Ability to meet critical deadlines under stressful conditions


• Self-motivated and able to work independently


• Able to move between tasks and duties quickly and efficiently


• Excellent organizational skills


• Excellent prioritization and time management skills

Nice to have:

• Two to four (2-4) years successful origination of loans; residential mortgage loan experience preferred but not required.


• Strong knowledge of federal, state, and/or regulatory requirements of mortgage lending


• Overall, good knowledge and understanding of mortgage products, pricing, and underwriting guidelines


• Consultative sales skills in a mortgage sales organization


• High-volume transaction processing experience exhibiting the ability to follow written procedures and processes with a high level of accuracy and attention to detail


• Any individual state mortgage licensing is considered a plus


• Ability to obtain and maintain individual state license(s) and SAFE act compliance