Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
You will:
- Build the international ERT framework: Create scalable standards, workflows, and readiness criteria for new markets. Conduct international market deep dives, gathering operational, regulatory, and cultural insights that shape ERT launch design. Maintain a centralized repository of international ERT standards, ensuring all stakeholders operate from a single source of truth.
- Design localized event‑response protocols: Adapt ERT procedures to reflect country-specific regulations, emergency‑services structures, and cultural expectations. Convert international compliance needs into clear, actionable ERT procedures and documentation.
- Develop global onboarding standards: Develop vendor onboarding strategy and standards, including development of training guides, documentation, and launch content to prepare vendor teams for international operations.
- Create market‑ready playbooks: Define escalation paths, communication flows, and incident‑handling expectations tailored to each region. Convert international compliance needs into clear, actionable ERT procedures and documentation. Analyze learnings from pre‑launch exercises to refine protocols, documentation, and readiness recommendations.
- Drive cross‑functional alignment: Partner with internal teams to integrate regulatory and public‑safety requirements into ERT processes and ensure ERT considerations are incorporated into launch timelines, dependencies, and risk mitigation. Deliver structured briefings to leadership, summarizing launch progress, risks, and decisions needed to advance market readiness.
You have:
- 8+ years of experience in operations, international expansion, public‑safety programs, regulatory readiness, or similar high‑stakes environments.
- Demonstrated ability to build or scale programs across multiple international markets with complex regulatory landscapes.
- Strong cross‑functional collaboration skills, with experience aligning Legal, Policy, Safety, and Operations teams toward launch outcomes.
- Proven aptitude for simplifying ambiguity through structured processes, clear documentation, and operational frameworks.
- Excellent communication and stakeholder‑engagement skills, with the ability to influence at all levels, from working teams to senior leadership.
We prefer:
- Hands-on experience in a Global Security Operations Center (GSOC), 911 dispatch, or live crisis command center
- Some Autonomous vehicle or rideshare experience will be nice-to-have
- Previously sourced, contracted, or directly managed Business Process Outsourcing (BPO) partners or other
Travel Requirements:
- This role is expected to travel approximately 50%