Client Services Executive

Client Services Executive

Ebury High Wycombe Office - Hybrid: 4 days in the office, 1 day working from home per week

Ebury Mass Payments (EMP) is a leading non-bank provider of high-volume currency and payment solutions. Our division operates across 5 of Ebury's offices and has recently completed an acquisition set to significantly accelerate our growth.

The Client Services team is a core function of our business, responsible for all day-to-day relations and service delivery for EMP clients. This includes late-stage and post-sales support such as building and mapping service solutions, client training and implementation, handling inquiries, and comprehensive account management.

What you’ll do

We are seeking a proactive and detail-oriented Client Service Executive to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring their needs are met with professionalism, efficiency, and a solutions-oriented mindset. You will collaborate with internal teams to deliver exceptional service and help foster long-term client relationships.

What you’ll need
We are looking for a highly motivated and detail-oriented individual with a strong customer focus. You will be a natural problem-solver, a collaborative team player, and possess excellent communication skills.

Experience:

• 1+ years in client services or a customer-facing role.
• Attention to Detail: Meticulous in handling live currency trade bookings, banking information, figures, and high-value/volume payments, ensuring accuracy is paramount. You can also proactively identify potential client issues (e.g., payment dates, banking data).
• Communication: Excellent and confident in all forms: face-to-face, email, and telephone.
• Curiosity & Problem-Solving: Eager to learn, striving to become a reliable resource for both clients and internal stakeholders. You'll consistently seek the best solutions and outcomes for clients from start to finish.
• Collaboration: Adept at building strong relationships with internal departments to leverage all business resources effectively.
• Resilience: Able to maintain composure and perform well under pressure.
• Organisation: Capable of managing multiple accounts and prioritizing tasks efficiently in a fast-paced environment.
• Analytical Mindset: Possessing a strong numerical aptitude to identify discrepancies.
• Computer Literacy: Proficient in Microsoft Office Suite and CRM systems (e.g., Salesforce). Desirable Experience:
• Experience in the foreign exchange, payments, or financial services industries is preferred but not essential.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Ray Farncombe

At Ebury Bank we value diversity in all its forms and are committed to creating an inclusive environment. All of our vacancies are open and eligible for people with disabilities.

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