Director, FSQA Value Stream
As a Director on the Global Value Stream team, you will lead our Food Safety and Quality value stream within HelloFresh's global supply chain, shaping the strategy and execution model for how we standardize, improve, and scale our operations worldwide. You will lead a team, set the department's operational agenda, and serve as an expert voice of FSQA across the organization. This is a high-impact leadership role that sits at the intersection of operations, technology, and innovation.
You will...
- Define and execute the strategic direction for the portfolio of FSQA processes, owning the multi-year capability roadmap and global template.
- Lead and build a high-performing, accountable department with clear OKRs aligned to company strategy.
- Set the governance framework and operating model for how the Global Value Stream team designs, validates, and deploys process and technology standards internationally.
- Partner at the executive level with Operations, Product, Engineering, and others to align on global priorities, technology investments, and performance benchmarks.
- Serve as the final decision authority on process deviation requests, capability exceptions, and cross-market design trade-offs.
- Drive the organization's approach to continuous improvement, value stream analysis, and waste elimination at scale — setting the standard for how the company approaches process maturity.
- Deliver step changes to our capabilities in terms of cost, quality, safety, and customer experience.
- Ensure the team functions as an effective internal consultancy — providing rigorous expert support to regional operations, quality teams, and technology partners.
You have...
- 12–15+ years of progressive experience in supply chain, operations, or manufacturing — including significant senior leadership experience.
- Demonstrated success leading multi-functional teams across multiple geographies, with full accountability for operational outcomes.
- Deep expertise across multiple supply chain functional domains, with a breadth of experience that enables credible leadership across the full Value Stream portfolio.
- Experience in large-scale food environments.
- Strong commercial acumen and experience delivering measurable business impact.
- Extensive experience with global process standardization, operational technology ecosystems (WMS/WES/WCS/automation), and large-scale transformation programs.
- A track record of developing senior talent and building high-performance organizations.
- Experience operating as a senior stakeholder in cross-functional governance and product/technology lifecycle processes.
- Ability to travel up to 25%
You are...
- A bold, strategic leader with the operational depth to earn the trust of both warehouse teams and the C-suite.
- Comfortable navigating ambiguity at the department level while maintaining clarity and pace for your team.
- A talent multiplier — known for developing strong leaders and creating organizations that outlast any individual.
- A rigorous, data-driven decision maker who moves fast without sacrificing quality or thoroughness.
- Passionate about building world-class operations at scale — energized by the complexity and impact of a global mandate.
- An outstanding communicator and influencer who can drive alignment across diverse cultures, functions, and levels of seniority.
Additionally You will have.....
- The opportunity to shape global operations at a leading food technology company with significant reach and impact.
- A high-ownership, low-bureaucracy environment where your work is visible and your decisions matter.
- An egoless, collaborative culture focused on learning, growth, and building something exceptional together.
You’ll get…
- Competitive hourly rate, 401K company match that vests immediately upon participation, & team bonus opportunities
- Generous PTO and flexible attendance policy
- Comprehensive health and wellness benefits with options at $0 monthly, effective first day of employment
- Up to 85% discount on subscriptions to HelloFresh meal plans (HelloFresh, Green Chef, Everyplate, and Factor_)
- Access to Employee Resource Groups that are open to all employees, including those pertaining to BIPOC, women, veterans, parents, and LGBTQ+
- Inclusive, collaborative, and dynamic work environment within a fast-paced, mission-driven company that is disrupting the traditional food supply chain
This is intended to provide a general overview of the responsibilities. However, the Company reserves the right to adjust, modify, or reassign work tasks and responsibilities as needed to meet changing business needs, operational requirements, or other factors.