Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
The Experiences Supply team partners with Hosts to develop high-quality, repeatable, and commercially viable experiences aligned with Airbnb's brand. Working cross-functionally, this team fosters human connection in the real world.
The Difference You Will Make
You will own the health, performance, and growth of the Paris Experiences market by managing a portfolio of professional host accounts. You'll build the operational tools, processes, and frameworks needed to surface optimisation opportunities at scale — and drive host success and business growth through deep partnerships and data-informed decisions.
This role is based in Paris (hybrid, 3-4 days a week in the office), and is not eligible for relocation support.
A Typical Day
Portfolio Management
- Own a portfolio of professional host accounts across the Paris region, serving as their primary point of contact and strategic advisor
- Run regular business reviews with key partners to monitor performance, align on goals, and identify levers for growth
- Build scaled strategies that deliver results across both top-tier and long-tail accounts
- Proactively escalate cross-functional bottlenecks and maintain a deep understanding of partner integrations
- Educate hosts on major product and policy updates; translate platform changes into actionable guidance
Ops Tools & Processes
- Design and build operational tools, dashboards, and workflows to monitor portfolio health and flag underperforming accounts
- Develop repeatable processes for identifying and executing on optimisation opportunities (pricing, quality, content, scheduling)
- Create frameworks to prioritise interventions based on impact and scale
- Document and improve standard operating procedures to drive consistency and efficiency across the team
Quality, Insights & Optimisation
- Use data to identify performance gaps and growth opportunities across your portfolio
- Audit supply quality in the field; develop and implement improvement plans
- Become the go-to expert on Paris market dynamics, local trends, and competitive context
- Partner cross-functionally with Product, Comms, Policy, and Support to resolve systemic issues and drive long-term host and guest success
Demand & Representation
- Represent Airbnb in external meetings and strategic relationships with professional hosts
- Attend and represent the brand at industry events and conferences in France and Europe
Your Expertise
- 8+ years of experience in account management, partner success, or market operations
- Fluency in French (native/bilingual) and English required
- 2+ years in hospitality, travel, or a marketplace business a plus
- Strong portfolio management skills, with a proven ability to drive growth and optimisation across a book of business
- Experience building or improving operational processes, dashboards, or workflows to manage performance at scale
- Excellent communication and presentation skills
- Strong quantitative skills, with comfort applying data day-to-day to prioritise and act
- High proficiency with CRM tools (Salesforce a plus); experience with analytics or BI tools
- Thrives amid changing priorities and deadlines; a cross-functional collaborator who operates at both strategic and tactical levels; a resourceful self-starter
- Willingness to travel to assigned markets as needed
- Passion for Airbnb, travel, and the sharing economy
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.