Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states.
Waymo Operations exists to deliver the Waymo Driver to the world. We are a global team building and scaling the world's first and leading autonomous fleet and operations platform. From component sourcing to end customer management, we enable and create value for Waymo through scaled and orchestrated deployment of the Waymo Driver. At Waymo, we are dedicated to building a culture that promotes collaboration and celebration. We value our team members' unique backgrounds, perspectives, and experiences and support and encourage all team members to share their ideas to help Waymo better serve the communities in which we operate.
Join the Market Operations Team in a role pivotal to our end-to-end performance. We are seeking a decisive, results-driven Fleet Readiness Manager to lead the charge in maximizing mission-capable uptime. This role demands an individual who thrives in high-stakes, fast-paced environments and excels at mobilizing cross-functional teams to keep our autonomous fleet at peak performance. You will leverage deep data analytics to monitor fleet health, preemptively identify failure trends, and implement proactive maintenance strategies. Your mission is to bridge the gap between technical hardware engineering and daily field operations, ensuring our service is always ready to meet market demand.
In this hybrid role, you will report to SFBA Market Lead
You will:
Strategic Market Oversight: Drive fleet readiness across a portfolio of platforms within the market, ensuring the AV fleet meets stringent performance benchmarks and "ready-for-service" standards.
Vendor Management & Workforce Readiness: Demonstrated ability to manage complex service-level agreements (SLAs) while ensuring third-party partners are appropriately staffed and technically trained to support multi-platform EV operations. Experience auditing vendor "Standard Work" and safety certifications is essential.
Data-Driven Corrective Action: Monitor real-time fleet health metrics to identify systemic issues, implementing rapid-response corrective actions in partnership with internal engineering and external vendors.
You have:
5+ Years of Specialized Experience: Proven track record in commercial operations or logistics with a primary focus on large-scale fleet readiness or AV/EV maintenance programs.
Vendor Management Excellence: Demonstrated ability to manage complex service-level agreements (SLAs), driving vendor performance through data-driven accountability and standard work audits.
Project Leadership: Experience managing multiple technical projects simultaneously, ensuring high-quality outcomes and timely delivery within a rapidly evolving industry.
We prefer:
Strategic Decision-Making: Advanced skills in risk assessment and long-term prioritization, with the ability to build "safety valve" contingencies for fleet operations.
Coaching & Team Development: A history of elevating technical teams through structured guidance, clear objective setting, and a "lead-by-example" mentorship style.
Visionary Leadership: Ability to translate high-level organizational goals into actionable field strategies that inspire and motivate both internal and vendor teams.
Travel requirement: