Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The New Initiatives Team is Airbnb's internal engine for building new businesses. We identify opportunities beyond Airbnb's core offering, test them quickly, and scale what works into durable, high-performing businesses with global reach. The team operates across the full arc from early concept and market validation through to the operational frameworks and growth strategies that make a new business scalable. We sit at the center of the organization, which means we work across every function including Product, Engineering, Design, Marketing, Supply, and Finance, and we are accountable for turning insights into outcomes, not just recommendations.
As a Senior Business Strategy and Operations Lead for Ticketing, you will be responsible for defining the strategy, setting priorities, and driving Airbnb's tickets business to its goals. You will own the outcomes: supply activation, tickets sold, Gross Booking Value, and quality of guests experience. Cross-functional teams in product, marketing, supply, and partnerships rely on the priorities you set, and you are accountable for making sure those priorities are the right ones.
This is a role with strategic authority. You will define what the business works on and why, push back when plans fall short, and make the calls that keep the business on track. You will also need broad functional command: depth in product, marketing, supply, and analytics to assess plans critically, identify the right path forward, and hold partners to a high bar. The measure of success is always the outcome.
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.