About us:
Luno is the crypto investment app you can rely on, enabling you to buy, store and explore crypto securely. We’re committed to putting the power of cryptocurrency in everyone's hands sensibly and responsibly.
Since 2013, we’ve helped millions of people around the world invest safely in crypto. We do this by cutting through the hype and supporting customers at every step of the way. All products and cryptocurrencies on our platform must first meet stringent legal, risk and technical security standards.
Transparency is key for us. Luno stores all crypto on a 1:1 basis and we have rigorous processes in place so you can be confident your investment is secure. We’re available in more than 40 countries around the world and we work closely with respective regulators in all of these markets to be fully compliant, as we believe this is the best way to help everyone, everywhere, invest safely.
Your core mission (The “Why”)
- You will form part of the AML, CTF, CPF & Sanctions Team based in South Africa, Malaysia and Indonesia, and you will report to the Team Lead - AML, CTF, CPF & Sanctions in South Africa.
- Our AML, CTF, CPF & Sanctions team is responsible for the implementation of money laundering, terrorist financing, proliferation financing and sanctions risk mitigation controls for Luno's global business.
- Our mission is to create a world class AML, CTF, CPF & Sanctions Team that keeps both Luno and our customers safe.
- You will work in a fast paced environment, collaborating with other business units, including Engineering, Product, Countries and Legal teams, servicing the business on an international level together with the teams from Africa, Asia Pacific and the UK.
- We make sure we have the processes and information available that enable us to understand our risk, and using this foundation, we respond to any money laundering, terrorist financing, proliferation financing and sanctions related risks in a swift coordinated way.
Core pillars of ownership and impact (The “What”)
- Conduct reviews of screening alerts generated through LSEG Refinitiv WorldcheckOne (Sanctions, PEPs, adverse media), and relating to customers, employees and vendors.
- Effectively uses ComplyAdvantage and Chainalysis KYT to review transaction monitoring alerts and navigate and use Chainalysis KYT & Reactor to conduct in depth transactional investigations into customer profiles.
- Attending to all aspects relating to Travel Rule including Zendesk tickets, VASP due diligence and queue review.
- Managing, with oversight and subject to review, interactions with, requests from and information sharing in relation to first line functional areas, with external and internal stakeholders, regulators, bank and payment partners.
- Preparing foundational work for audits and regulatory engagements, ensuring accuracy, completeness, and timely delivery of required information.
A little about you:
- Qualifications:
- Tertiary Education, to the equivalent of a graduate will be advantageous.
- Skills & Experience:
- A minimum of 3 years work experience in an AML, CTF, CPF & Sanctions related field.
- Managing, with oversight and subject to review, the creation, implementation, recording and managing of group wide training and awareness.
- Contribute to the delivery of the team's goals.
- Understand and apply the core terminology and typologies relating to the functional area.
- Ability to do in depth review of customer accounts as part of ongoing customer monitoring and due diligence.
- Building understanding of business and customer needs in the context of compliance requirements.
- Understanding transactional behaviour and exposure impact on customer profile.
- Engage with customers professionally and clearly without tipping off.
- Able to process incoming alerts and tickets relating to the functional area and respond to them according to documented processes and SLAs.
- Able to use internal investigation/analytical tools most relevant to the functional area, to an intermediate level to conduct in depth investigations or analysis.
- Experience working with any of the following tools will be highly advantageous: Chainalysis KYT/Reactor, ComplyAdvantage, WorldCheck One, GeoComply, Notabene, Databricks, ThoughtSpot.
- Finalise and file reports in respect of regulatory reporting and requests in conjunction with the MLRO without review.
Most Critical Competency Requirements
- Ensures accountability
- Follows through on commitments and makes sure others do the same.
- Acts with a clear sense of ownership.
- Takes personal responsibility for decisions, actions, and failures.
- Establishes clear responsibilities and processes for monitoring work and measuring results.
- Designs feedback loops into work.
- Regulatory, Policy & Process Framework
- Understanding of legislation and regulations relating to crypto as well as the process framework, and is able to identify breaches in regulation.
- Contributes to the drafting of new Standard Operating Procedures (SOPs) or improvements to existing SOPs.
- Aware of new rules, regulatory changes, emerging financial crime patterns, and reputational risks and informs the relevant teams of these updates.
- Comfortable with the requirements of Policies, Minimum Standards and SOPs that applies to the functional area.
- Investigate, Analyse and Execute
- Gather relevant data from external sources like blockchain explorers, trading platforms, OSINT, and other sources to support investigations.
- Review alerts, customer accounts and transactions for red flags indicating potential money laundering activity and take quick, decisive action under the guidance of senior team members.
- Collaborates
- Works and collaborates with others across Luno to achieve shared objectives.
- Represents own interests while being fair to others and their areas.
- Partners with others to get work done.
- Recognises others for their contributions and accomplishments.
- Builds trust and support others.
- Builds working relationships with the broader AFC, compliance, onboarding and engineering teams.
- Effectively manages interpersonal conflict within own team without need for management intervention.
- May be a representative for the team internal to Luno in specified circumstances.
- Create the awareness necessary for collaboration and delivery as a team.
- Assist in interaction with regulators, vendors, law enforcement, and bank & payment partners in respect of customer risk identification and monitoring.
- Effectively collaborates on projects within the functional area with limited oversight.
- Acts as an escalation point for team members and collaborates effectively with other AFC teams on complex investigations that involve overlapping regulatory concerns.
- Being resilient
- Is confident under pressure.
- Handles crises effectively.
- Maintains a positive attitude despite adversity.
- Bounces back from setbacks.
- Grows from hardships and negative experiences.
Life at Luno:
- Remote but reachable work policy gives you the freedom to choose between working from home or the office.
- Plus the option to buy and sell up to 5 days leave
- Improve body and mind, with excellent private medical insurance
- Access to Learnably and our additional learning platforms for your personal and professional development
- 6 months primary care-giver leave
- Paw-ternity leave for your furry friend
- Annual Inspiration Day in addition to your annual leave which increases based on your length of service!
- A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts
- Free lunch and snacks
- 0 fees up to a certain amount with Luno from the day you start.*
*Offer only available on Luno Instant Buy, not Luno Exchange
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.