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We are seeking a Cybersecurity Incident Commander to join SoFi’s Cyber Defense program and lead incident command efforts across the organization. This role will serve as a central driver for security incident response, ensuring effective management of day-to-day incidents as well as large-scale, high-impact cybersecurity events.
The SOC team is responsible for monitoring, analyzing, and responding to security events across SoFi’s infrastructure and applications. As a dedicated incident response resource within Cyber Defense, you will coordinate cross-functional response efforts, maintain incident command structure during active events, and ensure consistent communication, documentation, and resolution tracking.
This is a highly visible role that partners closely with SOC Analysts, Threat Research, Offensive Security, Tools Automation & Operations (TAO), Engineering, IT, Legal, Risk, Executive team, and other stakeholders to drive timely containment, eradication, and recovery. The ideal candidate thrives in fast-paced environments, brings structure to ambiguity, has exceptional communication skills, and can effectively drive complex incidents from detection through post-incident review.
Serve as the primary Security Incident Commander for security incidents identified by the SOC.
Lead and manage the end-to-end lifecycle of security incidents, including triage validation, containment, eradication, recovery, and closure.
Establish and maintain incident command during high-severity or large-scale incidents.
Drive cross-functional collaboration and decision making across technical and business teams to ensure timely and effective response.
Facilitate incident communication, coordinate response resources, and maintain clear situational awareness for all engaged.
Ensure consistent documentation of incident timelines, impact assessments, decisions, evidence chain of custody, and actions taken.
Develop and maintain incident severity classifications and escalation criteria that are aligned with organizational and business needs and expectations.
Provide executive-ready status updates and summaries during major incidents.
Coordinate post-incident reviews, including root cause analysis, lessons learned, and tracking of remediation actions.
Identify and facilitate opportunities to improve incident response processes, playbooks, and communication workflows.
Partner with SOC leadership to enhance incident metrics, reporting, and operational maturity.
Organize and participate in tabletop exercises, simulations, and readiness activities to improve Cyber Defense and SOC response capabilities.
3–7+ years of experience in cybersecurity operations, incident response, or SOC environments.
Direct experience coordinating or leading security incident response efforts in enterprise environments.
Strong understanding of the incident response lifecycle and frameworks (e.g., NIST 800-61).
Experience handling high-severity incidents such as ransomware, business email compromise, insider threats, cloud compromise, or data exfiltration events.
Ability to interpret technical findings and translate them into clear, actionable updates for both technical and non-technical stakeholders.
Excellent written and verbal communication skills, especially in high-pressure situations.
Strong organizational skills with the ability to manage multiple concurrent incidents.
Experience facilitating cross-functional communication across various media channels and driving accountability during live incidents.
Ability to operate independently while collaborating effectively across distributed teams.
Experience in a formal CSIRT or Incident Commander role.
Working knowledge of security technologies such as SIEM, EDR, email security, IAM, cloud security controls, and network monitoring tools.
Knowledge of regulatory and compliance considerations (e.g., financial services, PCI, SOX, GLBA).
Experience directing or conducting digital forensics or deep technical investigations.
Familiarity with cloud-native security incident response (AWS, GCP, or Azure).
Exposure to MITRE ATT&CK framework and threat intelligence integration.
Relevant certifications such as GCIA, GCIH, GCED, CISSP, CISM, or similar.
Experience developing or maintaining incident response playbooks and runbooks.