About Amplify
Amplify helps teachers bring delight and rigor to students every day. We have become a leader in K–12 literacy, biliteracy, math, and science by building inspiring teaching and learning experiences based on research. The Amplify Classroom platform combines curriculum, assessment, and supplemental learning into one coherent high-quality instructional system. A pioneer in education since 2000, Amplify has developed deep relationships in states and districts by partnering with educators to drive implementation quality and improved outcomes. Today, Amplify serves more than 18 million students and teachers across all 50 states and on six continents. For more information, visit Amplify.com.
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The Insights, Strategy, and Development (ISD) team advances Amplify’s professional development strategy by enhancing and expanding Professional Development (PD) resources, developing innovative digital learning and PD offerings, and continuously refining these resources and programs that support successful product implementation and improved student outcomes. Through cross-functional collaboration, this team ensures that Amplify’s Customer Experience (CX) and PD offerings remain innovative, impactful, scalable, and strategically aligned to organizational priorities.
The Director of Customer Insights & Knowledge Strategy serves as a highly cross-functional strategic leader responsible for translating customer insights, research findings, pilot learnings, and organizational data into actionable strategies, scalable resources, and compelling narratives that strengthen both internal decision-making and external market positioning.
This role will lead enterprise-level CX insight generation and knowledge development efforts across Professional Development and Customer Success functions. The ideal candidate brings a balance of strategic thinking, operational execution, research expertise, and organizational influence, with the ability to lead through ambiguity, drive alignment across teams, and operationalize evolving strategy through data-informed decision-making. This position plays a critical role in helping Amplify:
Improve implementation effectiveness
Scale successful practices
Enhance customer outcomes
Strengthen CX KPIs
Elevate Amplify’s position as a leader in educational services and professional learning
Essential Responsibilities:
Strategic Project Leadership & CX Partner Pilot Management
Lead end-to-end project management of CX partner pilot initiatives from concept through implementation, evaluation, scaling, or transition
Design project plans with clear milestones, success metrics, stakeholder alignment, and feedback mechanisms
Evaluate the effectiveness of CX partner pilots and identify strategic opportunities for refinement, scaling, or transition
Deliver concise, actionable communication to key stakeholders ensuring alignment and informed decision-making at every stage of the project lifecycle
Lead project modifications based on testing results and stakeholder feedback
Provide strategic recommendations regarding pilot continuation, operationalization or sunset decisions
Partner cross-functionally to transition successful CX partner pilot programs to long-term owners with clear documentation and knowledge transfer
Lead through ambiguity while balancing strategic vision with operational execution
Data Analysis, Research & Insights Development
Analyze data across CX functions, including surveys, questionnaires, customer feedback, implementation data, and performance metrics
Identify trends that support CX KPI achievement and organizational decision-making
Design and refine surveys, questionnaires, and research methodologies to improve insight quality and usability
Synthesize complex quantitative and qualitative data into actionable recommendations for leaders and stakeholders that support CX KPI achievement
Track trends and outcomes over time to measure impact and identify continuous improvement opportunities
Develop organizational research strategies and scalable insight frameworks
Knowledge Management & Internal Communications
Develop clear, compelling, and visually engaging presentations, reports, memos, and strategic documentation based on CX data analysis
Communicate findings and recommendations to internal stakeholders, including executive leadership
Support leadership decision-making through concise, data-informed storytelling and recommendations that drive CX KPI performance
Prepare project plans with clear feedback mechanisms before finalizing research initiatives
Maintain organized systems for ongoing knowledge management, documentation, and CX insight sharing
Positioning & Thought Leadership Support
Translate CX research findings and implementation insights into high-impact narratives and content that support thought leadership efforts both internally and externally
Partner with Marketing and Public Affairs to ensure research-backed insights inform strategy and strengthen the market positioning of Amplify's offerings across internal and external audiences
Develop foundational documentation and research-backed content, such as comprehensive case studies, white paper drafts, presentations, etc. for use in strategic customer-facing materials and internal communications
Prepare and deliver high-level presentations and documentation that showcase organizational impact, implementation success, and CX excellence for key external stakeholders.
Ensure external-facing content aligns with Amplify branding and organizational priorities
You Are a Good Fit for This Role If You:
Make Data Matter: You are energized by the process of moving from large quantities of data to clear, actionable insights. You have a knack for cutting through complexity, identifying patterns, drawing out the most important findings, and turning them into clear, usable data that drives real impact.
Pedagogical & Adult Learning Enthusiast: You are excited to dive into both pedagogy and adult learning principles (andragogy), establishing yourself as a credible leader in instructional practices across content areas. With an initial focus on elevating math instruction, you’re willing to dig into the nuances of math, pedagogy, and adult learning to effectively collaborate and position our work with partners.
Live Out the Amplify PD Brand: You act and orient in ways that are optimistic, inventive, impactful, and thoughtful. You prioritize building relationships; lead with “how might we” vs “we can’t”, demonstrate impeccable finesse, and consistently seek opportunities to position PD as a leading team within our company and across our field.
Feel Energized by Working with and Driving Outcomes Through Partnerships: You’re excited to work with others to achieve results. You’re eager to bring people in, invest them in clear outcomes and expectations, and move toward outcomes - at scale and across diverse internal and external stakeholders.
Get Things Done: You have a bias toward action and can size up risk and opportunity effectively to move groups and individuals forward - closing loops, driving work forward, influencing and motivating others, with a high bar - while balancing a high bar for quality with forward momentum).
Lead with Radical Ownership: You take full responsibility for your projects, from concept through execution. You own the design process, challenges, and successes, and lead your team with accountability and dedication.
Communicate Clearly & Effectively: You excel at communication, providing clear, compelling updates, anticipating your audience's needs, and communicating with finesse. You ensure that information is effectively shared across all levels and departments. Your speaking and writing is crisp and balanced.
Minimum Qualifications:
Bachelor's Degree or equivalent related work experience
5-7 years of experience in research, analytics, strategy, customer insights, education, or related fields
Experience leading complex cross-functional projects in education settings, from concept through implementation
Strong experience in survey design, data analysis, research methodologies, and insight development
Expertise in executive-level communication, presentation design, and stakeholder engagement
Experience developing both internal and external strategic communications and reports
Demonstrated success developing organizational research strategy and impact frameworks
Strong project management and organizational leadership skills
Experience presenting to executive leadership and board-level audiences
Exceptional verbal, written, and presentation communication skills
Demonstrated ability to influence and collaborate effectively with senior leaders and cross-functional stakeholders
Ability to travel nationally (not expected to exceed ~20% annually)
Preferred Qualifications:
Master’s degree or advanced degree in education, analytics, research, organizational strategy, social sciences, or related field
Experience in K–12 education, educational technology, publishing, district leadership, or professional learning environments
Experience supporting organizational thought leadership, market positioning, or external stakeholder engagement
Experience translating research findings into scalable organizational strategy and customer-facing insights
Amplify is an Equal Opportunity Employer. Amplify makes employment decisions based on qualifications and merit, and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, veteran status, or any other legally protected characteristic or status.
Amplify is committed to providing reasonable accommodations for qualified individuals with disabilities, including disabled veterans. If you have a disability and need an accommodation in connection with the application or hiring process, please email hiringaccommodations@amplify.com.
If you are selected for employment, a background check will be required. As required by state and local laws and district policies, you may be required to provide additional documentation, such as proof of vaccination, or submit to enhanced background screening, such as fingerprinting.
Amplify is an E-Verify participant.