Job Description
Careers at UpwindUp & UpJoin a group of builders who move with intention, take ownership, and grow together as we shape what’s next.See open positionsYour browser does not support the video tag.Your browser does not support the video tag.The best talent is globalWe believe great teams are built around people, not locations. Upwind supports remote and hybrid work so we can collaborate with exceptional talent wherever they are.Moments that bring us togetherFrom offsites to everyday collaboration, we make time to connect beyond the work.While we work across time zones, we invest in real-world connection. With offices in Tel Aviv, Belfast, and Iceland, plus team offsites throughout the year, we create space for teams to build trust, strengthen relationships, and do better work together.“Working at Upwind is an exhilarating journey of innovation and growth. Every day presents new challenges and opportunities that fuel my passion and drive. In this dynamic environment, I’ve collaborated with talented individuals who value inclusion and embrace different perspectives.”Nofar Ginon|Engineering Manager“As a UI/UX designer, I enjoy creating user-friendly experiences that deliver innovative technology. It’s empowering to be part of a company that values inclusion and embraces unique perspectives in the cybersecurity industry.”Maya Mitrani|Product Designer“Upwind is a place where diversity of thought is encouraged and accepted. My ideas are valued, my voice is heard, and my potential is realized. We are shaping the future of cloud security.”Kim Usher|Group Manager, Engineering Open positionsArray
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Technical Account Manager
Tel Aviv
· Full-time
About The Position
Upwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly matters. With industry-leading efficiency and eBPF-powered sensors, Upwind delivers comprehensive capabilities, including agentless cloud posture discovery, real-time threat protection, and integrated API security. From misconfigurations to malware defense, Upwind ensures end-to-end, cost-effective cloud infrastructure protection. At Upwind, you’ll have the opportunity to think creatively, explore new ideas, and use your skills to make a meaningful impact on our growth.We're looking for a Technical Account Manager to build strong, strategic relationships with customers and ensure successful onboarding, adoption, and long-term value from the Upwind platform. You'll serve as the main point of contact, guide technical deployments, lead roadmap discussions, and provide hands-on support to drive engagement and satisfaction.Responsibilities Act as a strategic partner to the sales team post-POC, supporting account continuity while enabling sales to focus on new opportunitiesOversee deployments in collaboration with Solutions Architects to ensure smooth and successful onboardingServe as the primary point of contact for customers, addressing issues quickly and maintaining a high-quality customer experienceBuild strong, long-term relationships by introducing new features, gathering feedback, and leading roadmap discussionsPartner with sales during renewals and expansion to align technical planning with customer needs and drive valueProactively engage with customers to surface key security insights, guide feature adoption, and ensure they realize the full value of the Upwind platform
Requirements
3+ years in customer-facing roles in SaaS, with experience in technical support, solution architecture, or similar rolesStrong technical background in cloud infrastructure (AWS, GCP, Azure), cybersecurity, or DevOpsExcellent communication, problem-solving, and relationship-building skillsExperience leading technical projects, managing deployments, and driving feature adoptionStrategic mindset with the ability to align technical solutions to business goalsRelevant certifications in cloud or security (preferred)
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Upwind is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, pregnancy, genetic information, citizenship status, or any other characteristic protected by applicable law. Applicants with disabilities may also request reasonable accommodation at any stage of the hiring process. For any of these requests please contact [email protected].