Bloomreach is building the world’s premier agentic platform for personalization.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the entire customer journey.
- We're taking autonomous search mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.
- We’re making conversational shopping a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.
- We're designing the future of autonomous marketing, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.
And we're building all of that on the intelligence of a single AI engine — Loomi — so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.
About the Role:
Bloomreach is looking for a Senior Business Consultant! If you want to help top ecommerce businesses boost their performance, serve clients and get experience globally and have immediate, tangible results, join our Professional Services team as a Senior Business Consultant.
As a Senior Business Consultant, your primary responsibility will be to deliver value to Bloomreach’s clients by deploying and utilizing our Loomi AI Platform effectively. You will support clients during the implementation phase by gathering business requirements, preparing data structures, managing data migration processes and deploying automated programs. Additionally, you will serve as a key advisor on ecommerce, analytics, data management, digital marketing, marketing automation and email and mobile technologies.
Building strong client relationships is crucial. You will continuously enhance their businesses, maximize platform utilization, and improve key performance indicators (KPIs) and return on investment (ROI). Collaborating with Customer Success Managers, you will develop business strategies and roadmaps aligned with each client’s goals and metrics.
You will develop a robust understanding of our marketing solution (email, sms, etc.), powered by Loomi AI. Becoming an expert in the platform empowers you to guide clients and internal stakeholders effectively. Your responsibilities in client onboarding, platform adoption and feature utilization are crucial. Collaborating with internal teams to enhance product-focused services and drive process improvements is essential for success.
What you’ll do:
- Become an SME on our marketing solution, powered by Loomi AI
- Provide leadership and guidance to the business consultancy practice in the US
- Support clients in bringing continuous improvement to their sites, shops or apps (audit web pages and online shops; design, manage and evaluate AB tests; propose changes to enhance customer experience and raise conversion rates)
- Communicate with clients, teach them how to use the CDP platform, suggest improvements to their products, prepare reports for their business decisions and project evaluation
- Oversee implementation of a client’s applications, websites or online shops
- Communicate regularly with clients through online channels and on-site visits
What you'll need:
- 4-6 years in B2B and/or B2C SaaS OR in-house eCommerce experience.
- Working knowledge of Bloomreach's marketing solution features is preferred.
- Experience in online analytics, performance marketing, marketing automation, data science, A/B testing, personalization, campaign optimization, customer lifetime value, email automation, reactivation, attribution modeling, prediction, product recommendations, and e-commerce is beneficial.
- Strong consulting skills, including clear communication, presentation abilities, confidence in engaging stakeholders, exceptional organizational and problem-solving skills, and the ability to handle challenging situations professionally are essential. Keeping expertise up to date by deepening knowledge of Bloomreach's marketing solution through continuous learning and self-study is expected.
- Independence, self-organization, ability to navigate ambiguous situations.
- Understanding of technology around marketing cloud solutions.
- Familiarity with templating languages such as Jinja or Liquid is a plus, but not required
Excited? Join us and transform the future of commerce experiences.
The base salary range for this position is $95,000-$120,000, plus bonus and RSU's. The pay range actually offered will take into account a variety of potential factors considered in compensation, including but not limited to skills, qualifications, geographic location, accomplishments, experience, credentials, internal equity and business needs, and may vary from the range listed above.
Regional benefits:
- Health care including medical, dental, and vision insurance
- 401k plan with employer contribution
More things you'll like about Bloomreach:
Culture:
A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.
We have defined our 5 values and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.
We believe in flexible working hours to accommodate your working style.
We work virtual-first with several Bloomreach Hubs available across three continents.
We organize company events to experience the global spirit of the company and get excited about what's ahead.
We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.
Personal Development:
We have a People Development Program - participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing & updating competency maps for select functions.
Our resident communication coach Ivo Večeřa is available to help navigate work-related communications & decision-making challenges.*
Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.
Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*
Well-being:
The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*
Subscription to Calm - sleep and meditation app.*
We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.
We facilitate sports, yoga, and meditation opportunities for each other.
Extended parental leave up to 26 calendar weeks for Primary Caregivers.*
Compensation:
Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*
Everyone gets to participate in the company's success through the company performance bonus.*
We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.
We reward & celebrate work anniversaries -- Bloomversaries!*
(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)
Excited? Join us and transform the future of commerce experiences!
If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!
Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.