Job Description
THE ACADEMYGEMS World Academy–Dubai (GWA) is a private, co-educational IB World School for PreK to Grade 12 students, established in 2008 as part of GEMS Education. Authorised to deliver the PYP, MYP, DP and CP programmes, GWA is also accredited by the Council of International Schools and the New England Association of Schools and Colleges (NEASC).
Located in the heart of Dubai, we serve a diverse international community. Our ethos is rooted in the IB Learner Profile — encouraging intellectual curiosity, entrepreneurial spirit, and a strong sense of community. GWA is recognised nationally and internationally for improving student outcomes and for its inclusive, aspirational vision.
THE ROLE
As the first contact person to the school, the receptionist ensures positive customers satisfaction during all interactions with existing and potential parents, visitors, staff, and students.
Key Accountabilities
Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc.) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.
Respond to telephone calls and inquiries courteously and be able to direct calls to appropriate school personnel as part of the customer service provider for the school.
Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive customer service experience.
Actively support the Admissions team by contacting inquiries and conversion of new leads to enrolments and updating it in the system (CRM), cross-selling to other GEMS schools with open seats, conducting school tours wherever necessary, and assist in enrolment events as and when required.
Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.
Complete administration and secretarial tasks as assigned to support the broader Front of House team to achieve their objectives.
Ensure the GEMS policies, procedures, and codes of conduct are followed at all times.
Attend staff meetings and serve on committees as required.
Skills Description
Bachelor's degree is mandatory for this role
English Speaker with exceptional skills, both verbal and written
Ability to multi-task and cope with peaks of demand
Strong customer service and interpersonal skills
Excellent organisational skills
Must enjoy public contact and dealing with customers face to face
Exceptional English skills, both verbal and written
Bi-lingual is an advantage