Client Account Executive, Mid-Market

Your Role
As a Client Account Executive for Mid-Market at Dialpad, you will be responsible for providing best-in-class strategic account management across a portfolio of existing Dialpad customers while growing year-over-year revenue. Serving as a consultant to the client, the CAE will demonstrate the value of what's possible through the implementation of additional Dialpad product suite offerings.

The CAE will develop and execute a sales strategy for their book of business. They will be responsible for meeting or exceeding sales and revenue goals and objectives, managing overall customer relationships, and ensuring customer satisfaction. The CAE is ultimately responsible for ensuring our customers continually realize the value of their accounts, driving positive outcomes for both the customer and Dialpad.

This position reports to our Sales Manager.

What you’ll do

• Focused on a portfolio of Mid-Market customers, the Mid-Market CAE will own the sales process from start to finish. You will work closely with Sales Managers, Sales Engineers, Customer Success, Professional Services, Marketing, and Dialpad Partners to grow our existing customer base.


• Create a territory account plan for how you will consistently achieve your quarterly goals and activity metrics.


• Cultivate relationships with our customers to gain insight into customer strategy and expansion plans—aligning our product suite with their goals.


• Generate a pipeline and drive an efficient sales process.


• Achieve or exceed quarterly revenue goals.


• Serve as a Dialpad expert, becoming a trusted advisor and resource for your customers.


• Identify customers who would be a good fit for the Customer Advisory Board and Executive Sponsor Program. Become an advocate for the customer to return to Dialpad.

Skills you’ll bring

• 3-5+ years of experience in a closing sales role. Previous Mid-Market experience preferred.


• Proven success in meeting and exceeding revenue targets with either a New Business or Account Management background.


• Ability to communicate, present, and influence key stakeholders and decision-makers.


• Experience with solution-selling techniques such as SPICED and/or MEDDICC.


• Experience providing timely and accurate forecasts to sales leadership.


• Excellent time management skills with the ability to track numerous details.


• Willingness to travel to customer locations or events as needed.


• SaaS sales background required, with bonus points for UCaaS/CCaaS.


• Experienced with CRM software (e.g., Salesforce) and GSuite tools (Google Sheets).