ABOUT US
At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered. We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney.
We're building the technology and clinical services platform to make preventive, connected healthcare accessible for everyone in the US. We deliver hybrid care (in-home + virtual) backed by data products across 15+ states, serving 60%+ of the US population through major health plans and systems. With 1M+ patients and a 92+ NPS, we're rapidly scaling our impact.
ABOUT THE ROLE
We are seeking a detail-oriented Care Coordinator I (Temporary) to join our Care Coordination team. This role is focused primarily on visit closure within our defined SLA windows: confirming that lab work from completed in-home visits is complete, accurate, and properly documented, and tracking down missing results or notes so that nothing falls through the cracks after a patient's visit.
This is a temporary, high-volume, process-driven role. While the core of the job is visit closure and lab follow-up, the person in this seat may flex into short-term projects supporting patient outreach and appointment completion success rates as business needs evolve.
RESPONSIBILITIES
Conduct post-visit review of completed in-home appointments, confirming that lab draws, documentation, and required paperwork were completed accurately and on time
Monitor and track lab results and imaging reports through Quest and other clinical applications, identifying missing, delayed, or incomplete results
Proactively follow up with labs, providers, and internal teams to locate missing results, notes, or documentation, and resolve gaps within defined SLAs
Upload, organize, and manage clinical documents with accuracy and timeliness
Escalate clinical concerns or documentation gaps to the appropriate clinical or operational team as needed
Maintain strict confidentiality and HIPAA compliance when handling PHI and clinical records
Flex into project-based work supporting outbound patient outreach calls (e.g., result delivery or appointment follow-up calls) as volume and business needs require
Monitor daily workflows to identify gaps or inefficiencies in the post-visit review process; suggest and support process improvements
Adapt quickly to updated SOPs, tools, and priorities in a fast-moving, evolving environment
REQUIRED QUALIFICATIONS
At least 1 year of experience working in a clinical healthcare environment (e.g., Healthcare Administrator, Patient Care Coordinator, or a closely related role)
Working knowledge of HIPAA, patient privacy standards, and common medical terminology
Experience reviewing or tracking lab results, clinical documentation, or medical records
Experience communicating with doctors' offices, hospitals, labs, and clinics via phone and email to resolve missing information
Experience using electronic health record (EHR) systems and other healthcare software
Highly fluent in modern workplace tools (Mac OS, Slack, Google Workspace, Zoom, and ticketing systems such as Zendesk), with the ability to work across multiple systems simultaneously while maintaining speed and accuracy
Exceptional organizational skills and attention to detail, particularly when handling PHI and clinical documentation
Strong written communication skills with the ability to document clearly and accurately
Comfort making occasional outbound patient calls as needed to support team projects
Ability to adapt to changing priorities and work effectively in a fast-paced environment
Self-motivated with strong follow-through, accountability, and ownership of work
PREFERRED QUALIFICATION
Experience working in an EMR (Elation experience is a plus)
Experience with Zendesk or similar ticketing systems
Experience with lab result tracking or medical records follow-up
Experience handling outbound patient calls, including result delivery or post-visit follow-up
Experience working in a fast-paced startup, on-demand service, or rapidly scaling healthcare environment
YOU WILL THRIVE IF YOU
Are flexible, humble, and bring a positive sense of humor to fast-moving work
Communicate clearly and collaborate effectively across clinical and operational teams
Excel at last-minute problem solving and are comfortable thinking on your feet
Are highly organized, process-oriented, and take pride in doing things the right way
Have experience working in an on-demand service or healthcare environment
Enjoy a fast-paced, high-pressure setting and stay calm under volume
Demonstrate exceptional attention to detail, especially when handling sensitive information
Are energized by fast-moving teams, changing workflows, and continuous improvement
Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.