The Stock Controller is responsible for ensuring accurate inventory management, supporting smooth shop and depot operations, and delivering excellent service to Direct Sales Representatives (DSRs) and customers. The role ensures stock integrity, operational efficiency, and adherence to M-KOPA stock management standards.
1. Inventory Management
Conduct daily stock counts by scanning all available IMEIs and sharing results with the audit team for reconciliation.
Allocate stock to DSRs on a daily basis and follow up to retrieve devices that remain in the field beyond expected timelines.
Ensure all inventory is securely stored in designated lockers or storage areas.
Receive incoming stock from the main warehouse within set timelines and verify accuracy.
Facilitate timely return of stock to the warehouse when required.
Maintain strict adherence to all stock management policies and procedures.
2. Customer Service
Support customers through the device upgrade process during shop visits.
Respond to and resolve customer inquiries professionally, ensuring all issues are logged in the system.
Escalate unresolved issues to the appropriate teams promptly.
Follow all established customer service and communication protocols.
Ensure punctuality and be available at the shop/depot before 8:00 AM on all working days.
3. Outlet / Shop Management
Maintain a clean, organized, and clutter-free shop environment at all times.
Ensure all storage areas and lockers are properly labeled according to standards.
Maintain clear, visible, and clean shop/depot signage in line with brand guidelines.
4. Other Duties
Perform any other tasks assigned by the line manager.
Reports to the Regional Retail Team Leader
Bachelor’s degree or certificate from a recognized institution in any field.
Entry-level position (no prior experience required).
Skills & Competencies
Strong multitasking ability
Good collaboration and teamwork skills
Basic computer literacy
Attention to detail and accuracy in stock handling
Strong customer service orientation
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at m-kopa.com.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.