IntermediateBEHAVIORAL
Think of a time you had to influence others without formal authority (for example, coordinating across functions or teams). Walk me through how you approached it, the specific actions you took, and how you measured success. Once I know your exact experience, I will reframe this question around a concrete project from your CV.
Custom Role
General

Sample Answer

At my last company, we were seeing a 15% drop‑off during a key onboarding step, but fixing it required alignment across Product, Engineering, Marketing, and Support. I didn’t manage any of those teams formally, but I owned the metric. I started by pulling data from product analytics and support tickets to quantify the problem: the drop‑off was costing us about 400 activations a month. I set up a short working group with one representative from each team and shared a one‑page brief with the impact, hypotheses, and a proposed 3‑sprint experiment plan. I made it easy to say yes: I scoped changes so they fit into existing roadmaps, committed to doing the analysis and comms myself, and agreed on a simple success metric: activation rate and ticket volume. In six weeks, activation in that step improved from 85% to 95%, and related tickets dropped by 30%. All four teams opted to keep the working group running for future experiments.

Keywords

Used data and a clear one-page brief to align cross-functional stakeholdersFormed an informal working group with clear ownership and minimal overheadScoped changes to fit existing roadmaps and reduced friction for other teamsMeasured success via activation rate (+10 pts) and ticket reduction (-30%)
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