IntermediateSITUATIONAL
Imagine you’re halfway through a cross-functional project and two key stakeholders send you conflicting requests with the same deadline. One wants additional detail added, the other wants the work delivered sooner with reduced scope. How would you handle their expectations step by step, and how would you document your decision so it’s clearly understood later?
Other
General

Sample Answer

I’d first clarify impact and constraints. Within the same day, I’d set up a 30‑minute joint call with both stakeholders plus the project sponsor. Before the call, I’d quantify options in a one‑page brief (in Confluence): Option A = more detail (+2 days, +15% effort), Option B = reduced scope (on time, −20% detail), Option C = phased delivery (core by deadline, detail 3 days later). In the meeting, I’d walk through trade‑offs using data (dependencies in Jira, team capacity in our resource planner). I’d drive the group to agree on a phased delivery with clear success criteria. I’d then log the decision in a change log, update the project plan and Jira epics, and email a summary to all stakeholders so scope, timelines, and ownership are unambiguous.

Keywords

Bring stakeholders together quickly with a structured options briefQuantify trade‑offs (time, effort, scope) using project dataFacilitate alignment on a phased delivery compromiseDocument in Confluence, Jira, and email for full traceability
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