Sample Answer
At my last company, I noticed our replies were technically correct but often too long and a bit formal, especially for non‑native English speakers. Our CSAT comments repeatedly mentioned “confusing explanations.” I pulled 50 random tickets with low scores, highlighted common issues, and mocked up a new set of short templates: friendly greeting, 3–step solution, a one‑line explanation in plain English, and a simple next step. I shared these drafts in a short workshop with our 12‑person team, gathered feedback, and turned them into a mini style guide with examples: before/after responses, preferred phrases, and phrases to avoid. After we adopted the new templates in Zendesk, our written CSAT went from 4.2 to 4.6/5 in two months, and average handle time dropped by about 12% because agents copy‑adapted instead of rewriting from scratch.
Keywords
In your civil engineering studies, what specific design coursework or project work did you complete related to irrigation channels or canals (e.g., design of lined/unlined canals, distributaries, minors)? Describe one such design in detail, including how you determined discharge, permissible velocity, section dimensions, and lining choice for Gujarat-type soil and climate conditions.
Based on your hydrology and irrigation engineering background, explain how you would estimate the irrigation water requirement for a kharif crop in a semi-arid region of Gujarat. Walk me through each step: from reference evapotranspiration estimation, crop coefficient selection, effective rainfall calculation, to arriving at canal discharge for a given command area.
Walk me through a recent multi-channel digital marketing campaign you managed end-to-end. How did you set objectives, choose channels, allocate budget, and measure success?
In your resume you note improving or optimizing [a process, KPI, or metric]. What specific baseline metrics did you start from, what steps did you personally take, and how did you verify that the improvement was due to your changes rather than external factors?
On your resume you mention working on a cross-functional project (e.g., involving multiple teams or stakeholders). Describe a situation from that project where priorities conflicted—how did you navigate the trade-offs and what was the final outcome?