IntermediatePROBLEM_SOLVING
Tell me about a specific instance when you caught an error at the register—such as a mis-scan, incorrect discount, or cash drawer discrepancy. What exactly did you do to resolve it, and what changed in your process afterward?
Custom Role
General

Sample Answer

One evening on a busy weekend, I noticed my cash drawer was showing a $20 overage after only two hours of my shift. That’s unusual for me, so instead of waiting until close, I paused between customers and quickly reviewed the last 10 transactions on the screen. I saw a pattern: a popular item that was supposed to be 2 for $10 was scanning at the regular $6.49 each, and I’d been manually price-overriding it. In one case, I accidentally keyed $26.49 instead of $6.49 and gave the customer $20 too much change. I immediately called a supervisor, documented the error, and we adjusted the drawer and transaction in the system. After that, I started double-checking any manual override over $10 before finalizing, and I also flagged the promo to our front-end lead so pricing could be fixed that same night.

Keywords

Catches a $20 discrepancy quickly during a busy shiftReviews recent transactions and spots a pricing patternInvolves supervisor and documents the correction properlyImplements a personal double-check habit and flags system issue
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