IntermediateSITUATIONAL
Imagine you’re given responsibility for coordinating a small cross-functional initiative with people from at least three different departments who have conflicting priorities. Walk me through, step by step, how you would organize the work, gain their buy-in, and prevent miscommunication over the next four weeks.
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General

Sample Answer

S: On a 4‑week initiative to streamline our intake process, I led a cross‑functional group from Operations, Sales, and Finance, each with competing targets. T: My goal was to deliver an agreed workflow without derailing their BAU KPIs. A: In week 1, I ran a 60‑minute kickoff using Miro to map current pain points and defined a single success metric (reduce intake cycle time by 20%). I created a RACI, weekly milestones, and a shared Asana board, and set a 15‑minute weekly stand‑up plus a Slack channel for decisions only. I negotiated time commitments (max 2 hrs/week per member) and logged trade‑offs with directors. R: We delivered the workflow on time, cut cycle time by 24%, reduced back‑and‑forth emails by 40%, and stakeholders rated collaboration 4.6/5 in a retro survey.

Keywords

Align teams around one shared metric and clear RACIUse visible tools (Asana, Miro, Slack) for transparencyTime-box meetings and define decision rulesMeasure outcomes: cycle time, communication volume, satisfaction
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