IntermediateBEHAVIORAL
In your previous roles where you were responsible for opening and closing a site or building, walk me through your exact routine at the start and end of a shift. How did you ensure the premises were both safe and ready for users?
Other
General

Sample Answer

In my last role managing a community hub that averaged about 250 visitors a day, I treated opening and closing like a checklist-driven routine. At opening, I’d arrive 30–40 minutes early, disarm the alarm, and do a full walk-through: exits clear, fire doors unblocked, no signs of forced entry, all windows intact. I’d log any issues, then test emergency lighting weekly and spot-check extinguishers and first-aid stations. After that, I’d set up rooms according to the day’s bookings, verify AV equipment, and quickly wipe down high-touch areas so the first users walked into a clean, ready space. For closing, I reversed the process: clear users floor by floor, shut down equipment, secure valuables, lock internal doors in a set sequence, then a second walk-through to confirm all lights off, taps off, and no one left inside. I’d arm the alarm and record any incidents. Over 18 months, we had zero security breaches and no opening delays.

Keywords

Specific, repeatable opening and closing checklistsEmphasis on security (alarms, access points, valuables)Readiness for users (room setup, cleanliness, equipment checks)Documenting issues and tracking incident-free performance
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