IntermediatePROBLEM_SOLVING
Imagine you are supporting a project in the electricity transmission area and you discover that some data in a status report is incomplete or inconsistent with other sources. What steps would you take to investigate, resolve the issue, and prevent it happening again?
Custom Role
General

Sample Answer

On a grid‑upgrade project, I once noticed that the status report showed 95% design completion, but the document management system suggested we were closer to 70%. First, I’d pause any downstream decisions that rely on that metric and flag it to the project manager so no one acts on bad data. Then I’d trace the numbers back: which source system, which person, which date. I’d compare the report to the scheduling tool, document control logs, and the engineering team’s trackers, and speak directly with the work‑package leads to validate real progress. Once I know the correct figure, I’d issue a corrected status note on the same distribution list, with a clear audit trail. To prevent recurrence, I’d tighten the data flow: define a single system of record, add simple validation checks, and introduce a short pre‑submission review. When we did this on my last project, status errors dropped by about 80% over two reporting cycles.

Keywords

Immediately stop decisions based on suspect data and alert stakeholdersTrace numbers back to source systems and people to find the truthCommunicate a corrected report with clear audit trailImplement process and validation checks to reduce future errors
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