IntermediateBEHAVIORAL
Tell me about a time when a product or marketing stakeholder pushed back on a core element of your brand proposal; how did you handle the feedback and what was the outcome?
Brand Designer
General

Sample Answer

While launching a rebrand, marketing pushed back on removing a legacy mascot that they felt drove recall. I didn’t dig in defensively — I scheduled a 60-minute session with marketing, product, and analytics to surface the concern. We reviewed metrics: the mascot drove 8% of organic social mentions but correlated with 18% lower sign-up clarity on the landing page. I proposed a compromise: retire the mascot from conversion flows but keep it in awareness channels with refreshed art and a clear usage guideline. We measured results over eight weeks: landing conversion improved 14% and social engagement held steady at -1%, and the team appreciated the data-backed tradeoff and shared ownership of the outcome.

Keywords

Use data to understand the real impact of contested elementsFacilitate cross-functional alignment with structured sessionsPropose compromises with concrete metrics and a testing window
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