IntermediateLEADERSHIP
Give an example of when you took the initiative to improve an opening/closing process, safety check, or way of working at a site. What exactly did you change, how did you get buy-in, and what impact did it have on day-to-day operations?
Other
General

Sample Answer

At my previous site, we had a very loose closing routine – different keyholders did things in different orders, and we’d occasionally miss a window or leave an internal door unlocked. I mapped out the building and wrote a step‑by‑step route with about 25 checkpoints, including photos and exact lock numbers. Then I turned that into a laminated checklist on a lanyard that we all carried. I tested it for a week myself, timed it, and showed the site manager that it added only three extra minutes but reduced rechecks by about 60%. Once I had that data, it was easy to get buy‑in from the rest of the team; we refined the list together so everyone felt ownership. Within a month, out‑of‑hours alarm callouts dropped from 6–7 a month to 1–2, and the headteacher commented that it made evening lettings feel much more controlled and professional.

Keywords

Identified inconsistency and risk in the closing routineCreated a detailed, visual 25‑point checklist and routePiloted, timed, and brought data to the site managerMeasured impact via reduced rechecks and alarm callouts
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