Walk me through a recent project where you owned the end-to-end requirements process. How did you elicit, document, validate, and manage changes to those requirements, and what was the final impact on the business outcome?

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VirtualInterview.AI · Accepted Answer

In my last role, I led the end-to-end requirements for launching a new self-service returns portal for a retail client with about 1.2M monthly customers. I started with stakeholder interviews across operations, finance, and customer service, then ran two customer focus groups and reviewed 6 months of call-center data to quantify pain points. I consolidated everything into a structured BRD and user stories in Jira, with clear acceptance criteria and traceability back to business objectives like reducing call volume by 20%. We validated requirements through wireframe walk-throughs and a formal sign-off workshop, then used a lightweight change control process in Confluence to assess scope, effort, and value for any new requests. Midway through, we had 14 change requests; I helped the steering committee prioritize them using impact/effort scoring. Post-launch, return-related calls dropped 32%, processing time per return fell from 6 minutes to under 3, and we reduced refund errors by 18%.

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