Describe a situation where you used data or repeated incident patterns (for example, frequent fights in a particular unit, or recurring complaints against certain staff) to change how conflicts were prevented or resolved. What did you do differently as a result, and how did you get others on board?

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VirtualInterview.AI · Accepted Answer

In my last role, I started tracking every incident report in a simple dashboard: time, location, staff on duty, and trigger. Within a month, a clear pattern jumped out—about 45% of physical altercations were happening on C-Unit between 6–8 pm, usually around medication and phone time, and often with the same three residents.

Instead of just adding more security, I pulled a small working group together: two officers from that unit, the nurse supervisor, and our case manager. We redesigned the evening routine—staggered med and phone times, reassigned one especially volatile pairing, and added a 10‑minute de‑escalation check‑in before phones opened.

I shared weekly incident stats so people could see the impact. Within eight weeks, C‑Unit fights dropped by about 60%, use‑of‑force reports were cut in half, and staff buy‑in actually increased because they’d helped design the changes.

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