IntermediateBEHAVIORAL
Give an example of a complex employee relations case you handled (discipline, grievance, or performance issue); how did you ensure fairness, legal compliance, and maintain team morale?
HR Manager
General

Sample Answer

At a previous company I managed HR for a 120-person operations org when two senior analysts accused each other of repeated disrespect and missed deadlines that were hurting a project. I interviewed both employees and five witnesses, reviewed performance records and email timelines, and involved legal counsel to ensure compliance with policy and local labor law. I created a documented performance improvement plan for the underperforming party with clear 30/60/90-day goals and mediation sessions facilitated by a trained neutral. Within six weeks task completion improved from 62% to 88% and the project hit its deadline. I held a team meeting to reset norms and coached managers on consistent feedback, which reduced recurring complaints by 70% over three months.

Keywords

Conducted impartial fact-finding and involved legal counselImplemented documented PIP with clear 30/60/90-day metricsMediation and team reset that led to measurable improvement
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