IntermediatePROBLEM_SOLVING
Tell me about a specific improvement you have made in an accounts payable or payment-processing workflow for carrier or vendor invoices—what was the problem, what exactly did you change (steps, tools, or controls), and how did you measure the impact on timeliness or error rates?
Other
General

Sample Answer

At my last company, our carrier invoices were consistently paid 5–7 days past terms, and we had a 6% error rate on amounts and GL coding. Everything was being keyed from PDF into our ERP, and each carrier had a slightly different format, so the team spent a lot of time reconciling and chasing down discrepancies. I mapped the end‑to‑end flow and found the biggest delays were manual data entry and exception handling. Working with IT, I introduced an OCR-based capture tool with predefined templates for our top 15 carriers, fed directly into the ERP’s AP module. I also added two controls: automated 3‑way match against shipment data and a daily exceptions report routed to a shared inbox. Within three months, average processing time per invoice dropped from 6 minutes to 2, on‑time payments improved from 72% to 96%, and error rates fell below 1.5%.

Keywords

Identified root causes: manual entry, inconsistent formats, weak exception handlingImplemented OCR capture integrated with ERP and standardized carrier templatesAdded automated 3-way match and daily exception reporting as controlsMeasured success via on-time payment rate, error rate, and processing time per invoice
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