Sample Answer
At my last company, our carrier invoices were consistently paid 5–7 days past terms, and we had a 6% error rate on amounts and GL coding. Everything was being keyed from PDF into our ERP, and each carrier had a slightly different format, so the team spent a lot of time reconciling and chasing down discrepancies. I mapped the end‑to‑end flow and found the biggest delays were manual data entry and exception handling. Working with IT, I introduced an OCR-based capture tool with predefined templates for our top 15 carriers, fed directly into the ERP’s AP module. I also added two controls: automated 3‑way match against shipment data and a daily exceptions report routed to a shared inbox. Within three months, average processing time per invoice dropped from 6 minutes to 2, on‑time payments improved from 72% to 96%, and error rates fell below 1.5%.
Keywords
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